Senior GenAI Software Engineer – Contact Center Solutions (AWS, LLMs & Python)
Job Location:
Monthly Salary:
Experience Required:
Posted on:
4 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Senior GenAI Software Engineer Contact Center Solutions (AWS LLMs & Python)
Required Skills
Bachelors degree in Computer Science or a relevant field.
10 years of experience building large-scale multi-tier distributed software systems.
Hands-on experience with cloud technologies particularly AWS services.
Hands-on expertise with:
Python
AWS Lambda
APIs
LLM Models
Java
Experience with DevOps culture tools and best practices including:
Bitbucket
Ansible
Jenkins
CDD
Strong communication skills with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
Ability to work and collaborate with cross-functional teams across multiple locations.
Strong problem-solving and analytical skills with the ability to assess alternatives risks and benefits.
Demonstrates agility in learning and implementing cutting-edge technologies across diverse technology stacks.
Candidates eligible for Reliability Status Clearance will be preferred.
Role
Senior Software Engineer Contact Centre Innovation GenAI.
Location: Toronto Canada.
Hybrid work model.
Occasional work outside normal business hours as part of a global team.
Occasional weekend work in support of project delivery and implementations.
Role Overview
Shape the future of Contact Center technology and drive innovation on a global scale.
Transform engineering practices and deliver solutions that enhance client experience and operational efficiency.
Build GenAI solutions across contact centers in Canada Asia and the US.
Build large-scale complex software systems leveraging cloud and GenAI technologies.
Roles & Responsibilities
Participate in the design development and rollout of foundational cloud capabilities.
Collaborate with cross-functional teams to implement software delivery cloud GenAI and DevOps processes.
Create and maintain technical design artifacts including:
Application functionality
Solution designs
Data models
Interfaces
Integrations
Contribute to and adopt global software engineering reusable best practice processes.
Required Skills:
Sailpoint
