Senior Engineering Manager V&V Media

Who we are

At Twilio were shaping the future of communications all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location youre part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts were acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilios next Senior Engineering Manager Voice Media.

About the job

We are actively recruiting for this role to fill an existing vacancy. Were looking for an experienced technically strong Engineering Manager to lead our Voice Media team. Youll drive the technical strategy for core media infrastructure that powers Twilios Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability quality and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.

Responsibilities

In this role youll:

• Lead a team of senior engineers developing Twilios next-generation media processing stack
• Drive technical architecture decisions for low-latency high-throughput media systems
• Collaborate with product platform teams and other engineering teams to define technical roadmaps
• Establish engineering excellence through code quality standards testing practices and operational reliability
• Mentor engineers and provide technical guidance on complex media processing challenges
• Balance technical debt reduction with feature development while maintaining service reliability
• Build and evolve systems handling real-time media processing at scale
• Own service performance metrics reliability targets and continuous improvement initiatives
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy
• Make key technology stack decisions that impact Twilios media processing capabilities

Qualifications

Twilio values diverse experiences from all kinds of industries and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5 years of engineering management experience leading teams building distributed systems
• Understanding of Voice/VoIP infrastructure and media handling challenges
• Strong technical background with experience architecting and building backend services at scale operating them with high reliability under strict SLOs
• Deep understanding of systems design microservice architecture and cloud infrastructure
• Experience managing complex technical tradeoffs between reliability scalability and feature development
• Track record of successfully delivering critical infrastructure projects with significant technical complexity
• Experience in improving developer velocity using AI tools
• Strong knowledge of performance optimization reliability engineering and operational excellence
• Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
• Experience with at least one of: real-time communications systems media processing streaming technologies or related fields

Desired:

• Experience with SIP RTP/RTCP or other communications protocols
• Familiarity with media codecs transcoding packet loss concealment and audio processing
• Background in building low-latency globally distributed systems
• Experience with Rust Java C/C or other systems programming languages and platforms like Asterisk or gStreamer
• Experience in building Voice AI products
• Knowledge of cloud infrastructure on AWS or similar platforms
• Prior experience in telecommunications or communications platforms

Location

This role will be remote and based in Ontario or Alberta Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits including competitive pay generous time off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location. Based on role employees may also be eligible for additional compensation and benefits including but not limited to incentive programs commissions equity grants health and wellness benefits retirement contributions and paid time off.

The estimated pay ranges for this role are as follows:

• CAD 194000.00 (Developing Minimum) - CAD 242500.00 (Mid)
• Target Bonus Percentage 175%

The successful candidates starting salary will be determined based on permissible non-discriminatory factors such as skills experience and geographic location.

Twilio thinks big. Do you

We like to solve problems take initiative pitch in when needed and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic. Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now! If this role isnt what youre looking for please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally Twilio participates in the E-Verify program in certain locations as required by law.