Senior Engineering Manager

Our Story & Purpose:

WereVancity a member-owned credit union built on the principles of inclusion and social 1946 our relentless commitment to these values has helped us challenge the status quo and break down bold commitments to become net-zero by 2040 across all mortgages and loans andwereactively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canadawereproud to be consistently recognized as one of the countrys Top Employers. Ifyoureready to join our team of 2300 diverse individuals access competitiverewardsand benefits and be part of a greater movement - apply today!â

Your Role in Supporting Our Members:

We are seeking ahands-onSenior Engineering Manager Digital Servicing Platform to lead modernization and evolution ofVancitysdigital banking platform for RetailSMBand Commercial members. This senior technology leadership role defines platform strategy governs architecture and drives delivery and operational excellence across the Digital servicing ecosystem. This role owns the digital banking platform and associated capabilities including online account opening digital onboarding public sites web mobileexperience (iOS and Android)and digital product support(L3) ensuring these capabilities are scalablesecureand centered on exceptional member outcomes. You will coordinate team and vendor resources oversee system health and performance and guide change management processes to deliver stablesecureand high-quality digital experiences.

This is aFull-time Permanentrole based at ourVancityhead officeand will report directly to theDirector Digital Servicing. Our head office is based in Vancouver but we are open to candidates in BC and Ontario. While this position is for an existing vacancy and provides a remote work arrangement you will be expected tobeonâsitefor events and business demands

How Youll Make an Impact:

• Leadingengineering delivery across mobile and web platforms balancing roadmap execution platform stability and operational excellence.

• Supportingtransformation across mobile web APIs cloud DevOps testing and platform engineering by modernizing practices adopting AI enabled specification driven development and improving delivery quality and speed.

• Championingexceptional member experiences by improving usability performance accessibility reliability and security.

• Partneringwith Product Architecture Core Banking Quality Engineering Infrastructure Security and Business teams to modernize engineering simplify delivery and execute the technology roadmap.

• Drivingpredictable delivery through effective planning release management engineering metrics and continuous delivery practices.

• StreamliningLevel 3 productionsupportbyimproving observability automation incident management root cause analysis and vendor accountability.

• Buildingstrong partnerships with technology vendorsestablishingclear expectations for delivery quality innovation and operational performance.

• Coachingand developinghigh performing engineering teams while fostering a culture of technical excellence ownership innovation continuous learning and AI adoption.

WhatYoullBring to the Team:

• Bachelorand/orMasterDegree in Computer Science Engineering Information Technology orarelatedfield.

• 10 yearsof experience in software engineering and technology delivery

• 7 years leading software engineering teams deliveringcustomer-facingmobile and web solutions.

• Strong understanding of iOS and Android platforms and modern web technology stacks includingfrontendframeworks APIs cloud platforms CI CD DevOps platform engineering and modern software architecture.

• Experience leading engineering modernization AI enabled development developer productivity automation and specification driven software delivery.

• Proven success balancing roadmap delivery platform stability operational excellence and technical debt reduction.

• Experience managing technology vendors and engineering partners in complex delivery environments.

• Strong understanding of release management production operations observability incident management and Site Reliability Engineering principles.

• Excellent leadership communication stakeholder management coaching andproblem solvingskills.

• Passion for buildinghighperforming engineering teams and delivering exceptional digital experiences for members.

• Strategic thinker with strongproblem solvingskills and excellent communicationabilities.

• Strong understanding offinanciallandscapeto inform strategic vision and enable business outcomes.

• Thirdparty Saas and banking platforms.

• Modern software architecture and engineering practices.
  

Extra Skills That Set You Apart:

• Familiarity with agile leadership practices and continuous improvement methodologies

• Experience working in financial services or a regulated environment

• Relevant certifications such as ITIL PMP or cloud platform certifications

• Experience in digital banking fintech or other regulated industries.

• Experience leading digital transformation and modern engineering practices across mobile web APIs cloud DevOps Quality Engineering and platform engineering.

• Experience building and supportingscalable resilient andhighly availabledigital platforms andlarge scaleproduction environments.

• Knowledge inAccessiblitystandards (WCAG) and regulatory requirements.

Youll Thrive Here If You Are:

• Strategic Leader Able to align operational priorities with broader organizational goals.

• Collaborative Partner Skilled at working cross-functionally to achieve shared outcomes.

• Analytical Thinker Strong at interpreting system performance data andidentifyingimprovements.

• People Developer Committed to building capable engaged and high-performing teams.

• Continuous Improver Passionate about innovation and enhancing processes over time.
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We value lived experience so if you are interested in this role we encourage you to apply even if you feel your skillsdontperfectly align with those listed.ââ

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WhatYoullEarn:

This role offers a salary range ofâ$141100to $190900 per annum. The base pay offered may vary depending on factors such as relevant qualifications skillspreviousexperience and internal equity. As part of our total rewards package employees may also be eligible for our annual incentive program subject to program eligibility requirements.

WhyYoullLove Working Here:

A career atVancityis more than just ajobyourejoining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer:Werethe largest private-sector Living Wage Employer in Canada and consistently ranked among Canadas Top Employers.

• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.

• Generous Vacation: New employees start with 3-4 weeks of vacation per year withadditionaldays earnedover time.

• Extra Stat Holidays: In addition to BCs 11 statutory holidays we offer 2 extra days plus care days for personal or family illness.

• Immediate Health Coverage: Health and dental benefits begin on your hire date with three levels of coverage to choose from.

• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life recognizing that retirement looks different for everyone.

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VancityTalent Programs:

Vancitysupports an inclusive hiring process for candidates who self-identify as Indigenous Black or Trans. With special permission from the BC Human Rights Commissioner this initiative provides access to career development opportunities prioritized job screening and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative in line with the BC Personal Information Protection Act (PIPA). For details please see our dedicated Talent Programs job posting.

AtVancitywerecommitted to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can trulyrepresent understand and respond to our community needs anddeliver onour memberexperience.

We are also committed to an inclusive barrier-freeand accessible recruitment experience for all candidates. If yourequireany accommodations or support at any stage of the recruitment process (including the application stage) we encourage you to let us know by contacting our Talent Acquisition team at to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality so you canparticipatefully in the process.

Required Experience:

Manager