Senior Director, Business Solutions, Technology & Operations

Lead Transformation. Enable Innovation. Drive Business Performance.

Our client a well-established and highly respected insurance organization is seeking an experienced Senior Director Technology & Operations (Business Solutions) to play a critical leadership role in shaping the future of the business.

This position offers a unique opportunity to influence enterprise-wide strategy operational effectiveness digital transformation cybersecurity AI adoption and business technology initiatives. Reporting to executive leadership you will serve as the bridge between business operations and technology ensuring solutions support organizational growth efficiency innovation and exceptional customer experiences.

This role is ideal for a collaborative leader who combines strong business acumen with technology expertise and thrives in an environment where relationship building coaching and cross-functional leadership are essential.

What Youll Do

Strategic Leadership & Business Transformation

• Partner with executive leadership to align technology and operational initiatives with business goals.
  
• Drive enterprise-wide transformation initiatives that improve efficiency scalability and business performance.
  
• Identify opportunities to leverage emerging technologies including Artificial Intelligence and Microsoft Copilot to enhance productivity and decision-making.
  
• Serve as a trusted advisor to senior stakeholders providing strategic recommendations on technology investments and operational improvements.
  
• Champion a culture of innovation collaboration accountability and continuous improvement.
  

Technology & Business Solutions

• Lead the delivery and ongoing enhancement of business applications digital platforms websites and operational systems.
  
• Oversee application development initiatives integrations and enhancements that support business growth and customer experience objectives.
  
• Manage API strategies and third-party software integrations to ensure seamless connectivity across systems.
  
• Provide oversight of SharePoint and collaboration platforms to improve knowledge sharing and operational efficiency.
  
• Evaluate emerging technologies and recommend solutions that create measurable business value.
  

Cybersecurity Risk & Governance

• Collaborate with internal and external partners to strengthen cybersecurity controls and best practices.
  
• Ensure technology solutions meet regulatory compliance security and risk management requirements.
  
• Support business continuity data protection and governance initiatives across the organization.
  

Project Management & Operational Excellence

• Lead strategic projects and enterprise initiatives from concept through implementation.
  
• Oversee project governance prioritization resource planning budgeting and execution.
  
• Drive continuous improvement initiatives across departments and functional areas.
  
• Establish and promote best practices in project management change management business analysis and solution delivery.
  

Vendor & Partner Management

• Manage relationships with external vendors consultants software providers and strategic partners.
  
• Lead contract negotiations service-level agreements and vendor performance management.
  
• Ensure third-party partners deliver value innovation security and operational excellence.
  

Leadership Coaching & Team Development

• Lead mentor coach and develop a high-performing team of business analysts project managers and technology professionals.
  
• Conduct performance reviews establish development plans and support employee growth and succession planning.
  
• Foster a collaborative open and engaging environment that encourages teamwork and innovation.
  
• Build strong partnerships across functional areas to ensure alignment and successful execution of strategic initiatives.
  
• Act as a visible and approachable leader who inspires trust accountability and results.
  

Experience & Qualifications

• University degree in Business Information Technology Computer Science or a related discipline.
  
• 10 years of progressive leadership experience in technology operations business solutions digital transformation or project management.
  
• Experience leading enterprise-wide initiatives within insurance financial services or other highly regulated industries.
  
• Strong understanding of:
  
• Business applications and software development
  
• Website and digital platform management
  
• APIs and third-party system integrations
  
• Microsoft SharePoint and collaboration technologies
  
• Artificial Intelligence tools including Microsoft Copilot and related productivity solutions
  
• Cybersecurity principles governance and risk management
  
• Demonstrated success leading cross-functional teams and complex organizational initiatives.
  
• Strong vendor management and contract negotiation experience.
  
• Experience with Agile Lean Continuous Improvement or related methodologies is considered an asset.
  

This is a highly visible leadership position offering the opportunity to influence strategy modernize operations drive technology adoption and make a lasting impact on a growing and respected organization.