Senior Developer Support Engineer Builder Experience (BX)
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Job Summary
Secure Every Identity from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. Were all in on this mission. If you are too lets talk.
As a Senior Developer Support Engineer on the Builder Experience team you are a hands-on technical problem solver passionate about helping Oktas customers ISVs GSIs and partners seamlessly integrate our secure identity platform.
In this role you will provide advanced technical assistance troubleshoot sophisticated issues across Okta SDKs Okta for AI Agents and protocols such as Cross App Access OAuth OIDC and SCIM recommending robust workarounds and best practices. You own the customer experience and will serve as a key advocate for our customers and partners to our product and engineering teams.
You bring a builder mindset and an AI forward approach spotting recurring patterns in customer issues or internal workflows and building solutions to address them.
- Drive Complex Technical Ownership: Take end-to-end ownership of sophisticated customer issues and drive to resolution with technical excellence and best customer experience
- Technical reproduction & Triage: Reproduce complex customer issues in a local environment and author accurate bug tickets for Engineering to accelerate resolution.
- Best Practices & Robust Workarounds: Deliver expert technical guidance by recommending robust workarounds and proven best practices to help developers and partners successfully integrate and scale on our platform.
- Knowledge Sharing & Empowerment: Write high-quality knowledge articles for self-service resolution across customers and developer ecosystem.
- Champion Partner & Developer Success: Serve as a trusted technical advisor and relentless advocate for customers ISVs and strategic partners navigating our secure identity platform.
- Influence Product & Engineering: Channel real-world customer insights and architectural feedback directly back into cross-functional teams to shape the future of our builder experience.
- Build Proactive Solutions: Leverage a builder mindset and AI native approach to build internal tooling using AI-assisted development tools like Claude.
- Education & Experience: BA/BS/MS in Computer Science MIS or a related technical discipline paired with 4 years of experience in developer support technical support solutions engineering or software development with significant customer facing experience.
- Problem Solving & Advocacy: Deep technical troubleshooting skills paired with strong empathy for developers advocating for customer success in a dynamic fast-paced environment.
- Programming Proficiency: Fluency in at least one statically typed language (e.g. C# C Java) and one dynamically typed language (e.g. Python JavaScript Ruby).
- Web & API Architecture: Hands-on experience supporting or building cloud applications RESTful APIs and web frameworks (e.g. Django/Flask Rails).
- Modern Tech & AI Tooling: Familiarity with AI-assisted development tools and protocols (e.g. Claude OpenAI Codex/Copilot MCP servers).
- Communication & Collaboration: Exceptional written and verbal communication skills across multiple channels (docs chat live calls) with the self-direction to work independently or collaborate cross-functionally.
- Experience supporting Identity and Access Management (IAM) solutions within enterprise environments.
- Hands-on experience with modern authentication and authorization protocols (SAML 2.0 OIDC OAuth 2.0).
- Deep understanding of enterprise SCIM provisioning including custom schema design attribute mapping lifecycle flows and troubleshooting common failure patterns.
- Proven success building maintaining or supporting third-party ISV and technology partner integrations at scale.
- Exposure to modern AI tools and frameworks (e.g. Model Context Protocol / MCP Claude OpenAI Codex).
- Experience supporting multi-tier (n-tier) web application architectures.
**Must be able to attend in person orientation at the Toronto office on the first Tuesday of employment.
**Must be able to come into the Toronto office 2 days a week.
#LI-Hybrid
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Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills qualifications and addition Okta offers equity (where applicable) bonus and benefits including health dental and vision insurance RRSP with a match healthcare spending telemedicine and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: annual base salary range for this position for candidates located in Canada is between:
$100000 - $150000 CAD
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection Community
We are intentional about connection. Our global community spanning over 20 offices worldwide is united by a drive to innovate. Your journey begins with an immersive in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin ancestry marital status age physical or mental disability or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application interview process or onboarding pleaseuse this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT) as defined by New York City Local Law 144 that use artificial intelligence machine learning or other automated processes to assist in our recruitment and hiring accordance with NYC Local Law 144 if you are an applicant or employee residing in New York City pleaseclick here to view our full NYC AEDT Notice.
Required Experience:
Senior IC
About Company
The Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an imme ... View more
