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Senior Delivery Manager

J M Group Inc

Job Location:

Toronto - Canada

Monthly Salary: Not provided by the employer

Posted: 13 June 2026 (30+ days ago)

Application Deadline: 10 September 2026

Vacancies: 1 Vacancy

Job Summary

Were looking for a seasoned Senior Delivery Manager to lead service delivery and client engagement across financial services accounts. The ideal candidate brings deep IT service management experience strong governance skills and a track record of managing complex delivery programs with multiple stakeholders.

What youll do

Lead end-to-end service delivery across financial services accounts ensuring SLAs and KPIs are consistently met
Manage client interactions escalations and executive-level stakeholder relationships
Drive continuous improvement initiatives and identify cost optimization opportunities
Manage delivery teams resource planning and the overall delivery roadmap
Maintain delivery governance frameworks and provide regular reporting to leadership

What you bring

12 to 18 years of experience in IT service management and delivery leadership
Strong working knowledge of ITIL frameworks and service delivery best practices
Proven stakeholder management skills with experience engaging at the senior and executive level
Experience with financial and resource planning across large delivery programs
Background in financial services or insurance environments
Eligibility for a mandatory background check

Nice to have

ITIL certification or equivalent service management credentials
Experience managing vendor or third-party delivery relationships
Prior exposure to transformation or modernization programs within financial services

Work setup