Senior Consultant ServiceNow CSM

RequiredQualifications:

• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Candidate must be located within commuting distance ofMississauga Ontario/Calgary Albertaor be willing to relocate to the areas.
• Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience

• Serve as primary technical point-of-contact for the project and as the face of the development team to the customer.
• Provides advice on how business services are delivered with a vision for improvement.
• Stays current on ServiceNow products and applicable integrated technologies
• Define at an architectural and design level of detail technical solutions aligned with our clients business problems and ServiceNow Implementation Best Practices. Works closely with clients enterprise architecture team Security team and Infrastructure team.
• Understand customer requirements translate to solutions and communicate to clients
• Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions
• Ability to influence and consult (providing options with pros cons and risks) while providing thought leadership in solving business processes and/or technical problems
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
• Write/estimate Stories monitor developers work and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
• Leads the Team in implementation of technical best practices policies and procedures
• Responsible for Prototype building Sprint demos delivery of additional development artifacts and documentation
• Help mentor Developers Technical Consultants and other Solution Architects in relation to technical design standards and implementation of best practices

• Minimum of 12 years overall experience in designing and implementing complex ServiceNow Solutions including CSM ITSM solutions
• 6 years of proven experience as an architect in designing and implementing ServiceNow ITSM CSM Custom applications and integrating with several 3^rd party applications.
• At least 2 end to end ServiceNow CSM implementation experience
• Strong understanding of CSM CSDM model along with expertise on products assets sold products and install bases and their relationship with Accounts and Consumers
• Strong technical abilities a sound understanding of business strategy and policies that govern the ServiceNow platform and possesses advanced ServiceNow knowledge and skill.
• Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO SAML SSL Web Services LDAP JDBC ODBC REST SCP FTPS
• Experience with scripting in the ServiceNow platform using JS: Business Rules Client Scripts UI Actions UI Pages Angular JS Jelly etc.
• Excellent knowledge on Enterprise Security and Architecture middleware and discovery technologies database design schemas and data modeling
• Experience implementing systems using the Agile/Scrum methodology
• Strong communication skills both written and verbal with the ability to describe solutions with a business focus

• ServiceNow Advanced System Administration
• ServiceNow Implementation Specialist Customer Service Management
• Application Creation in ServiceNow

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.