Senior Consultant, Business Process
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Job Summary
Req Id:429320
Connection is everything. It drives us to innovate explore and stay close to what matters to us most. At Bell were building a more connected future through world-class networks AI-powered solutions and digital experiences that elevate how people live work and play every day.
We believe in empowering people. Thats why we equip our teams with cutting-edge technology AI tools and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact If youre inspired by innovation that advances how people connect and transforms whats possible you belong on #TeamBell.
Be at the centre of Bells transformation and growth on the Corporate Services team. Enabling our industry-leading businesses requires many teams working collaboratively such as Corporate Security & Responsibility Corporate Communications Human Resources Procurement Strategic Business Transformation and Real Estate. Youll be part of guiding strategic vision and hands-on delivery of the business to drive our business forward and support groups and team members across the entire organization.
At Bell your insights and experience will make an impact in bringing the best digital connections and next generation services to Canadians. Join us as we transform from a traditional telecommunications company to tech services and digital media leader.
The Senior Consultant Business Process AI & Automation is responsible for defining and advancing the AI and automation strategy across Human Resources. This role focuses on redesigning and optimizing end-to-end HR processes translating enterprise priorities into a scalable roadmap and delivering AI-enabled automated workflows across HRs core technology ecosystem.
Acting as a key liaison between HR Data Engineering & AI and Technical Services this role ensures alignment with enterprise standards as well as security privacy and Responsible AI principles.
- Develop and execute the vision strategy and multi-year roadmap for HRs business process automation and AI initiatives aligned with enterprise priorities.
- Lead the end-to-end redesign of HR business processes shifting from fragmented use cases to integrated AI-enabled workflows to improve efficiency quality and scalability using tools such as Power Platform Automation Anywhere and Gemini Enterprise.
- Identify assess and prioritize opportunities to streamline automate or simplify HR processes establishing standards design patterns and reusable components to enable scalable and consistent automation delivery.
- Serve as the primary business counterpart to Technical Services and Data Engineering & AI aligning on architecture system integrations data access and security while balancing HR needs with enterprise standards and escalating risks and trade-offs as required.
- Establish and manage HR automation and AI governance ensuring all initiatives adhere to Responsible AI principles data privacy obligations risk management protocols and security standards.
- Define and track key performance indicators to measure the value and success of use cases providing executive-level reporting on progress outcomes and opportunities.
- Proven experience in defining and implementing AI and automation strategies with a strong background in end-to-end business process redesign and optimization in a complex enterprise environment.
- Demonstrated experience leading the development and delivery of automation solutions using platforms such as Power Platform Automation Anywhere or similar enterprise tools.
- Experience working with core HR systems such as SAP HCM SuccessFactors ServiceNow or equivalent platforms.
- Strong understanding of Responsible AI principles data privacy governance and IT security standards.
- Proven ability to partner effectively with both technical and business stakeholders to drive complex initiatives manage risks and ensure alignment with enterprise architecture.
- Leadership experience with the ability to provide strategic direction and technical guidance to teams and influence senior stakeholders.
- 5-7 years of experience in business process transformation HR technology or automation within a large enterprise environment.
- Bachelors degree in Business Human Resources Information Systems Computer Science Engineering or a related field or equivalent practical experience. An advanced degree (e.g. MBA or Masters in a relevant discipline) is considered an asset.
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Ontario : Toronto
Canada : Ontario : Mississauga
Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 07/01/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback formor visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: Canada ON Toronto
Bell one of Canadas Top 100 Employers.
Required Experience:
Senior IC
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
