Senior Care Manager

Full-Time Aged Care Leadership Opportunity

At Care Connect were proud to be one of Australias leading not-for-profit home care specialists helping people live happily at home for life.

As we continue to evolve our Aged Care services and respond to significant sector reform were seeking an experienced and passionate Senior Care Manager to join our growing Aged Care team.

This is an exciting opportunity to combine your clinical care management or service leadership experience with a genuine passion for people leadership quality outcomes and continuous improvement.

About the Role

Reporting to the Aged Care Lead the Senior Care Manager provides day-to-day leadership coaching and practice guidance to a team of Care Managers ensuring clients receive safe high-quality person-centred care that supports their independence and wellbeing.

Youll play a key role in supporting complex care management decisions strengthening care governance and quality outcomes building team capability and driving service excellence.

As a visible and influential leader youll help translate aged care reform organisational priorities and quality standards into consistent day-to-day practice.

Key Responsibilities

• Lead coach and develop a team of approximately 8-12 Care Managers.
• Provide guidance and support on complex client situations and escalations.
• Promote person-centred care wellness and reablement principles.
• Strengthen quality safeguarding care governance and risk management practices.
• Support service performance client experience and continuous improvement initiatives.
• Build team capability through coaching mentoring and development.
• Partner with internal teams providers clients and families to achieve positive outcomes.
• Support the implementation of aged care reforms and new ways of working.
• Use data feedback and insights to drive service improvements and operational effectiveness.

About You

You are a collaborative and compassionate leader who enjoys supporting others to succeed and is committed to delivering exceptional client outcomes.

You bring strong operational judgement excellent communication skills and a passion for leading teams in a complex and evolving aged care environment.

To be successful you will have:

• Experience in care management case coordination team leadership or service management.
• Strong understanding of person-centred care wellness and reablement principles.
• Experience coaching mentoring and developing employees.
• Knowledge of aged care quality standards safeguarding care governance and risk management.
• Experience within aged care home care health disability or community services.
• Tertiary qualifications in Nursing Allied Health Social Work Community Services or a related field.
• Leadership coaching or case management qualifications.
• Excellent communication stakeholder engagement and problem-solving skills.
• Strong organisational skills and the ability to manage competing priorities.
• A commitment to continuous improvement and service excellence.
• Alignment with Care Connects CARE values of Collaboration & Courage Authenticity Respect and Excellence.

Why Join Care Connect

• Newly created leadership opportunity within Aged Care.
• Lead and develop a high-performing team of Care Managers.
• Influence care management practice quality and client outcomes.
• Support aged care reform and service innovation.
• NFP salary packaging benefits to increase your take-home pay.
• Flexible and hybrid working arrangements.
• Employee Assistance Program (EAP).
• Discounted health insurance and wellbeing benefits including Fitness Passport.
• Ongoing learning and professional development opportunities.
• Be part of a values-driven organisation making a genuine difference in the community.

Employment Requirements

Successful candidates will be required to provide:

• Current Police Check
• Working with Children Check
• Evidence of the right to work in Australia

If youre ready to take the next step in your leadership career and help shape the future of aged care at Care Connect wed love to hear from you.

Please submit your resume and a cover letter outlining your suitability for the role.

For a confidential discussion please contact Karen Hemsley Talent Acquisition Lead at

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive Equal Opportunity employer. We encourage applications from all members of the community including First Nations peoples people from culturally and linguistically diverse backgrounds LGBTQIA people mature-aged workers and people living with disability.

We will not consider unsolicited resumes from recruitment agencies thank you.