Senior Associate, Administrative Assistance, W&R

As Senior Associate Administrative Assistance this position requires a passion for client/customer satisfaction as well as the desire to continually tackle new challenges. This position often requires the handling of sensitive information with professionalism and integrity. As part of our fast-paced dynamic environment and team you will feel a strong sense of accomplishment as you develop your technical knowledge while leveraging your highly developed interpersonal and administrative skills. You will see your efforts contribute to meeting the needs of our team as well as our clients. Our supportive team-oriented approach will motivate you to do your best while also helping others.

The role

Excellence
Work directly with the Toronto and Canada Work & Rewards Market Leaders planning and executing on market initiatives client and colleague events
Work directly with our team of Work & Rewards senior consultants on a variety of client deliverables project planning and related initiatives
Develop a strong understanding of the Work & Rewards Group and all of our lines of business to provide proactive support
Demonstrate autonomy and proactive initiative to plan and lead market-related activities
Lead and support the development of client-ready documents including presentations and contracts in PowerPoint Word and other written documentation/communication
Proactively pursue and undertake ongoing development of technical and administrative skills to support in a continuously evolving environment
Seek and participate in key learning and development opportunities/maintain steady progress
Provide advanced level support in the full Microsoft Suite specifically Teams Dynamics Word PowerPoint and Excel including the support of analytical market measures and system entries
Ensure excellence and quality control; proofreading and editing documents to ensure they meet WTW brand standards
Actively manage calendars for senior consultants; coordinate and prepare for meetings/events
Coordinate complex planning preparation implementation of market activities and scheduling of travel arrangements expense reporting
Actively plan and participate in team meetings and support the capturing and completion of next steps and action items
Anticipate and support administrative needs of leaders in partnership with other administrative staff

People
Build strong relationships internally and collaborate effectively on cross-functional teams
Support the collaborative team environment by partnering with other administrative staff on workflow and client projects
Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
Work in a supportive team-oriented environment

Clients
Oversee client project administration (including project set-up contract administration file maintenance etc.)
Provide assistance in new business activities market research presentation creation database management
Deliver on projects to meet or exceed client expectations
Increase efficiency by identifying ways to improve processes
Build strong relationships with clients particularly administrative support; serve our clients in a professional and collaborative manner

Financial
Research billing and expense discrepancies
Generate client/project financial reports in a timely fashion as needed

5 years of experience in a professional services environment
Experience providing administrative support to multiple parties simultaneously
Advanced working knowledge of Microsoft Word PowerPoint and Excel; Microsoft certification a plus
Dynamics experience a plus
Exceptional problem solving critical thinking and customer service skills
Strong organizational skills with proven experience prioritizing work and coordinating several projects at one time
Ability to remain calm under pressure and maintain a professional demeanor
A strong focus on details and accuracy of work
Ability to take full ownership of assigned work
An innate desire to produce high-quality work and earn respect
Flexibility: able to adapt to different people and work assignments
A learning orientation with strong interpersonal and project/time management skills
Ability to communicate openly and effectively both verbally and in writing
Bachelors degree preferred

Compensation
The base salary compensation range being offered for this role is 65000 - 85000 CAD per year.
This role is also eligible for overtime and performance-based recognition awards.

Artificial Intelligence (AI) tools may be used in the process to screen assess or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.
This job posting is an advertisement for an existing vacancy.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage) Dental Vision Health Savings Account Commuter Account Health Care and Dependent Care Flexible Spending Accounts Group Accident Group Critical Illness Life Insurance AD&D Group Legal Identify Theft Protection Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays Annual Paid Time Off (includes state/local paid leave where required) Short-Term Disability Long-Term Disability Other Leaves (e.g. Bereavement FMLA ADA Jury Duty Military Leave and Parental and Adoption Leave)Paid Time Off(only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans eligibility requirements.

EOE including disability/vets