Senior Advanced Application Engineer, Blending Technology

The primary purpose of this position is to deliversuperior customer satisfaction with the HoneywellTechnical Supportresponse communication andresolution of cases for the defined AdvancedApplications(mainly Blending)by working closely within a Global scope will cover theglobalcustomer basebut with a focus on customers inNA.

You will report directly to our Blending and Movement Engineering Manager and youll work out of our Markham or Calgary locations on a hybrid work schedule.

This is athrivingandfast-growingbusiness within Honeywell and offers the successful candidate good career potential within a global leader in the this role you will impact the successful delivery of Honeywell and Blending applications enhance product performance and contribute to the continuous improvement of engineering processes and customer solutions.

RESPONSIBILITIES

• Provide product and application supportfor external customers
• Providemanagementof customer problems byexcellent communication responsive followupand advocacy of customer issues withinHoneywell
• Collaborate closely withthe other members of the team both locally and globally to solve customer problems andto exchangeknowledge and best practices
• Contributetext andvideo-basedentries to the online Knowledge Base and monthly customer newsletter
• Participate in review and testing of new releases to ensure customer issues are resolved
• Deliver customer training andprovide technical support to the sales organization
• Assist thePBMTeam Leaderto develop andimplement strongteamworkprocesses and standards
• Shareknowledge and best practices within the team.
• Act as atechnicalmentor for less experiencedteam members
• Ability to travel 10% withinNorth America

Benefits of working for Honeywell

• Comprehensive health benefits including medical vision dental and mental health coverage
• Paid vacation and statutory holidays in accordance with Canadian labor standards
• Retirement plan (based on regional policy)
• Opportunities for career growth within a global organization
• Professional development programs and continuous learning opportunities

The annual base salary range for this position is$91800 - $122400 CAD in MarkhamOntario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer including but not limited to the scope and responsibilities of the position the candidates work experience education and training key skills as well as market and business considerations.

This position is for a current vacancy.

YOU MUST HAVE

• Bachelor/Mastersdegree inChemical/Process/Control/InstrumentationEngineeringora closelyrelated field
• 5 to 7years relevant experience use ofBlending Applicationstools.
• 5 to 7 years customer technical support experience with the designated Advanced Applications
• 5 to 7 years industrialexperienceknowledge of refinery processes(separation/reactors) process automation PID controldesirable
  

WE VALUE

• High customer satisfaction levels as measured in the customer satisfaction survey
• Ability to resolve customerissueswithin an agreed Service Level
• Strong interest in developing a career in theBlendingfield
• Excellent problem solving and troubleshooting skillsand attention to detail
• Excellent verbal and written technical communication& presentationskills
• Customerfocusedmentality