Scholarships Team Leader
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Job Summary
Employment Type: Fixed term until end of December 2026 (leave cover)
Remuneration: $113926-$% super (Level 7)
Location: Kensington UNSW Campus (hybrid)
Why Your Role Matters
The Scholarships Team Leader plays a key role in supporting the delivery and administration of undergraduate and postgraduate coursework scholarships for local and international students across UNSW.
Leading a team of Scholarship Officers you will ensure scholarship assessment selection payment and reporting activities are delivered accurately consistently and in line with University policy and external regulations. This role oversees high-volume scholarship operations while supporting a positive student experience and maintaining strong relationships with stakeholders across the University.
Working closely with the Manager Scholarship Operations you will contribute to process improvement operational reporting policy implementation and the continuous enhancement of scholarship services and administration.
The role reports to the Manager Scholarship Operations and has 4 direct reports.
Key Responsibilities
Lead support and coordinate the day-to-day operations and workload of the Scholarships team to ensure efficient and accurate service delivery
Ensure scholarship assessment selection payment and administration activities are managed fairly consistently and in line with University policy and external regulations
Apply and interpret policy to ensure fair transparent and consistent decision-making across all scholarship processes
Provide guidance and support to Scholarship Officers including managing complex student cases training and process documentation
Build and maintain effective relationships with internal and external stakeholders to support the delivery and promotion of scholarship programs
Monitor and maintain accurate scholarship and applicant records reporting and operational data to support compliance continuous improvement and inform operational performance and strategic planning.
Contribute to business process improvement initiatives operational reporting and the ongoing enhancement of Scholarships and Admissions services
Represent the Scholarships team at relevant events forums and stakeholder engagements.
Who You Are
You are a confident operational leader who thrives in a fast-paced high-volume environment and brings strong stakeholder management capability excellent attention to detail and the ability to manage competing priorities in a complex setting.
While scholarships experience will be highly regarded you may also bring experience from higher education administration or another complex operational environment where you have managed high-volume workflows applied policy or regulatory requirements supported accurate decision-making used data and reporting to monitor performance and worked closely with diverse stakeholders to deliver high-quality services. You will also bring:
Experience leading mentoring or developing a team
Strong stakeholder management skills and the ability to build effective working relationships across multiple business areas
Strong reporting and data analysis capability including advanced Excel skills; experience with Power BI is highly regarded
Experience working with CRM database or student management systems
The ability to interpret policies procedures and guidelines and apply sound judgement
Experience managing peak processing periods complex cases or competing operational priorities
A proactive adaptable and solutions-focused approach
A commitment to continuous improvement documentation and service excellence
Candidates will need to have ongoing working rights this role is not available for sponsorship.
The role will work on a hybrid basis Monday to Friday business hours.
Benefits and Culture:People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
Access to up to 17% Superannuation contributions and additional leave loading payments
Flexible working arrangements
Discounts and entitlements (retail education fitness)
Recruitment process: Please submit your resume as well as cover letter that addresses your motivation and your suitability for the role addressing all points under the who you are section of the job ad.
Applications close: 11 June 11.55PM
Applications cannot be accepted if sent directly to the contact listed
UNSW is committed to equity diversity and inclusion. Applications from women people of culturally and linguistically diverse backgrounds those living with disabilities members of the LGBTIQ community; and people of Aboriginal and Torres Strait Islander descent are encouraged. UNSW provides workplace adjustments for people with disability and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.
Pre-Employment Checks
Aligned with UNSWs focus on cultivating a workplace defined by safety ethical conduct and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
These pre-employment checks may include a combination of some of the following checks:
Provide Evidencing Aboriginal and/or Torres Strait Islander documentation (if successful)
National and International Criminal history checks
Entitlement to work and ID checks
Working With Children Checks
Completion of a Gender-Based Violence Prevention Declaration
Verification of relevant qualifications
Verification of relevant professional membership
Employment history and reference checks
Financial responsibility assessments/checks
Medical Checks and Assessments
Compliance with the necessary combination of these checks is a condition of employment at UNSW.
