Scheduling Agent

About Intouch Insight

Intouch Insight has been helping multi-location brands across North America turn customer feedback and operational data into action since 1992. Weve built our reputation on our range of customer experience measurement services and software products which are trusted by hundreds of North Americas most-loved brands including well-known names in restaurants retail grocery and convenience.

We are looking for a bi-lingual Scheduling Agent (French and English) to join our Canadian team.

Responsibilities
As a Scheduling Agent your job is to source independent contractors who can test out the customer experience at their local retail grocery take-out and convenience stores. You will also support those independent contractors as needed to ensure that our clients customer experience measurement programs are completed to the highest quality and within required timelines to provide the value those clients expect.

In this very busy environment You will use your natural creativity and energetic communication skills through a variety of communication media including social media AI tools and the telephone to work within strict client deadlines and consistently achieve your goals.

What do you bring

You are friendly professional awesome on the telephone and on video calls have strong organizational and problem-solving skills and get great satisfaction from achieving results. You love using technology (including AI) and are a wizard on social media and are generally known as an outgoing natural communicator with first-class skills when speaking or writing.

Any experience you have had in a call center or a busy retail environment will be a definite asset as will any directly relevant experience as a market researcher or in evaluating customer experience.

Intouch Insight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Intouch welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact

Required Experience:

Unclear Seniority