Scheduler (230877)

In accordance with the Vision Purpose and Values and strategic direction of the Vancouver Island Health Authority(Island Health) patient & staff safety is a priority and a responsibility shared by everyone at VIHA; as such the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Supervisor Scheduling Services the Scheduler functions as a frontline member of Scheduling. As a primary point of contact this role requires strong customer service and interpersonal skills to respond professionally courteously and effectively to staff and leadership.

The position operates within a dynamic fast-paced environment and involves frequent transitions between phone-based communication and computer-based tasks requiring strong organizational skills attention to detail and the ability to manage competing priorities while maintaining a high standard of service.

Grade 12 and three years recent related experience; or an equivalent combination of education training and experience.