Saputo Guest Services Coordinator

Position Title: Saputo Guest Services Coordinator
Department: Ancillary Services
Position Type: Full Time
Classification: NSGEU Band 5
Salary Range: $24.09-29.46/hour (37.5 hours/week)
Posting Date: June 24 2026
Closing Date:July 3 2026

Overview

StFX University is seeking a Guest Services Coordinator to lead front-line customer service operations at the Saputo Centre. This role provides leadership training scheduling and day-to-day guidance to part-time student staff while ensuring an exceptional experience for members students community users and prospective clients. The Coordinator supports membership and program sales processes payments and deposits tracks memberships and program participation and promotes facility services and programs. Additional responsibilities include purchasing supplies resolving customer concerns implementing measures to enhance safety and satisfaction and ensuring Guest Services is open and staffed each day. This position plays a key role in supporting client engagement and departmental revenue growth.

Key Responsibilities

• Deliver exceptional customer service to students members program participants and community users of the facility.
• Serve as the first point of contact responding to inquiries in person by phone and electronically.
• Promote and support membership program and service sales to enhance client engagement and revenue.
• Recruit hire train schedule supervise and evaluate part-time student employees.
• Process payroll and conduct staff training sessions and regular performance evaluations.
• Ensure staff are informed of programming updates and comply with operational safety and risk management procedures.
• Process payments balance cash deposits and electronic funds transfers and ensure accurate financial records.
• Maintain and audit membership and payment records using EZFacility and coordinate with the Business Office and Accounts Payable as required.
• Ensure recreation facilities open and close according to established operating hours and provide front-line coverage when needed.
• Purchase office supplies and equipment prepare monthly participation and sales reports and report accidents incidents and operational concerns to supervisors and Security

Qualifications

• Diploma or degree in Recreation Management Business Administration Sport Management Hospitality or a related field; an equivalent combination of education and experience may be considered.
• Minimum 23 years of experience in customer service recreation fitness hospitality or a related service-oriented environment.
• Experience supervising training scheduling and evaluating staff preferably student or part-time employees.
• Demonstrated ability to provide exceptional customer service and build positive relationships with diverse clients and stakeholders.
• Experience handling cash processing payments reconciling deposits and maintaining accurate financial records.
• Strong organizational administrative and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications and experience using membership recreation or point-of-sale software systems (e.g. EZFacility) is considered an asset.
• Knowledge of workplace health and safety practices risk management principles and incident reporting procedures with the ability to work flexible hours as required to support facility operations.

To apply for this opportunity click the Quick Apply button and upload your cover letter and resume as a single combined PDF document (maximum 6 MB). Only one file can be uploaded per application.

StFX is located in Mikmaki the ancestral and unceded territory of the Mikmaq People.

Our institution is committed to upholding the values of equity diversity inclusion and accessibility. We encourage applications from members of groups that have been historically disadvantaged and marginalized including Indigenous persons (especially Mikmaq) racialized persons (especially African Nova Scotians) persons with disabilities those who identify as women and/or 2SLGBTQIA and any others who would contribute to the diversity of our community. Please note that all qualified candidates are encouraged to apply; however applications from Canadians and permanent residents will be given priority.

We are also committed to the elimination of barriers to participation for persons with disabilities. Should you require an accommodation during the recruitment process please contact People and Culture at or .

About St. Francis Xavier University

Established in 1853 St. Francis Xavier University (StFX) is consistently recognized as one of the best universities in Canada. StFX exceeds the needs of todays undergraduates through providing the very best academic experience -- outstanding teaching exceptional hands-on research opportunities and global exchanges -- all within Canadas most vibrant and inspiring residential campus. Here the focus is on the academic and the personal development of every student making community and social engagement a large part of the learning experience. Our students are academically strong and highly engaged in every aspect of life determined to make a positive impact on the world.

In 2026 Macleans annual university rankings put StFX #1 for reputation across Canada in the primarily undergraduate category. For more visit .

About Antigonish Nova Scotia

The beautiful and historic town of Antigonish is located within the northeastern corner of Nova Scotia. Only a 15-minute drive from the ocean and a two-hour drive to major urban centres Antigonish is a family-friendly community with a diverse and growing population and provides access to excellent education at all levels. The town is surrounded by rolling countryside and beautiful beaches and is a hotspot for outdoor recreation sports and other active lifestyle activities. Antigonish supports a vibrant culture in the arts with music performing arts visual arts and crafts and fabulous festivals happening throughout the year.

For more information visit

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