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Salesforce Support Analyst

Diverse Lynx LLC

Job Location:

Halifax - Canada

Hourly Salary: CAD 30 - 33

Posted: 9 October 2026 (Yesterday)

Application Deadline: 6 January 2027

Vacancies: 1 Vacancy

Job Summary

Salesforce Support Analyst
Halifax NS (Remote)
$30-33/hr CAD T4

What are the top 3 skills required for this role
1. Salesforce Admin
2. SQL Server

Job Description/ Responsibilities

-Provide L2/L3 technical support for Salesforce-Based TrackWise Digital application.
-Analyze troubleshoot and resolve application workflow and system issues.
-Create debug logs investigate the system level or module level break down of flows.
-Triage tickets and tasks every day with business and update tracker and other documents.
-Perform Salesforce administration activities including:
User management roles permissions and access control
Manage Workflow rules validation rules and approval processes
-Coordinate with integration and external systems teams to resolve integration related issues
-Creates the support cases with Salesforce Client and other vendors and coordinate till closure.
-Tracks Licenses Certificates and other periodic renewals and maintenances of the Salesforce and TrackWise Digital.
-Manage access incident problem and change management activities in line with ITIL practices.
-Perform root cause analysis (RCA) and implement preventive fixes.
-Monitor system performance conduct health checks and ensure regulatory compliance.
-Handle master data and disaster recovery management
-Support code/configuration changes for enhancements and defect fixes
-Assist in deployments migrations and release activities
-Create technical related Knowledge articles for issue resolution Technical support documents in Service Now

Team Size : 3
Key Deliverables : TrackWise Digital Incident resolution Knowledge Article
Addition Qualifications : Saleforce Certified/ TrackWise Digital Certified
Medical Device Domain knowledge
Team Culture : Onshore Offshore model working with multiple vendors.

Disclaimer: Diverse Lynx LLC is an Equal Opportunity Employer. All applicants and employees are evaluated without discrimination based solely on their qualifications ability competence and performance. This email and its attachments may contain confidential or proprietary information and is intended only for the recipient(s). If you received this message in error please disregard it and notify the sender. If you no longer wish to receive our communications you may unsubscribe at any time.
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Required Experience:

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