Salesforce Functional Manager

The Opportunity:

AsaSalesforce Functional Manager unlock your potential and embrace the chance to drive meaningful outcomesthatllelevate your career. PwCs Salesforce practice is seeking a functional leaderto help clients define design anddeliverSalesforce-enabled business transformation.This role will focus on leading discoverytranslatingbusinessneeds into practical Salesforcesolutions guiding configuration-led delivery and supporting adoptionwhilecoachingfunctional consultants andworking collaboratively with technical and client teams.YoullworkacrossSalesforce CloudsAgentforce Data Cloud Flow and the Lightning Platform to help enterprise clientsdeliver sustained outcomes Your role will include butisntlimited to:

• Business processes user journeys and Salesforce-enabled operating models that improve service delivery and support measurable client outcomes

• Functional solution designs across Sales Cloud Service Cloud Experience Cloud Public Sector Solutions Industry Clouds Flow Data CloudAgentforce Einstein and reporting capabilities

• Discovery workshops process maps personas user stories acceptance criteria configuration workbooks backlog structures and functional specifications

• Testing training adoption and knowledge transfer approaches that help clients build confidence and sustain value after go-live

• Functional Environment & Tools:Public Sector SolutionsReports & DashboardsJiraConfluenceLucidchart/MiroUser storiesProcess mappingTrainingand enablement materials

• Facilitate client workshops design sessions playbacks and stakeholder demonstrations to build alignment on business needs solution options and delivery priorities

• Translate client business requirements into functional specifications user stories acceptance criteria process flows and configuration guidance for delivery teams

• Define functional delivery standards configuration documentation practices testing traceability and acceptance criteria that support quality scalability and adoption

• Support sprint planning backlog refinement demonstrations defect triage user acceptance testing training preparation and business readiness activities

• Contribute to Salesforce solution designs across Service Cloud Sales Cloud Experience Cloud Public Sector SolutionsandIndustryClouds

What Youll Bring:
Your skills knowledge and experiences are what set you apart.Hereswhat we look for:

• 5 years hands-on Salesforce functional consulting experience with 3 years in functional lead roles with the ability to lead requirements solution design configuration testing and client-facing delivery activities

• Strong experience in business process design requirements elicitation user story development acceptance criteria functional documentation and Salesforce configuration-led delivery

• Proven ability to lead discovery workshops design sessions stakeholder demonstrations UAT cycles training support and adoption activities for complex Salesforce programs

• Strong understanding of Salesforce data models security models automation capabilities reporting dashboards and the functional impacts of integrations and data migration

• Experience with Agile/Scrum delivery and full SDLCuser stories sprint planning backlog refinement retrospectives testing release readiness and post-go-live support

• One or more Salesforce certifications: Administrator Advanced Administrator Platform App Builder Sales Cloud Consultant Service Cloud Consultant Experience Cloud Consultant Business Analyst Public Sector Solutions Accredited Professional or relevant Industry Cloud certifications

• Familiarity with modern delivery practices: Jira Confluence process mapping solution design documentation configuration workbooks traceability matrices test scripts and knowledge transfer materials

• Ability to lead functional delivery teams of 5-10 consultants on complex Salesforce implementations guiding end-to-end functional design from discovery and process design through configuration testing adoption and release readiness

• Work with solution architects technical leads developers experience designers testers and change teams to align functional design with Salesforce leading practices and client outcomes

• Coach functional consultants on requirements elicitation Salesforce configuration patterns backlog management UAT support stakeholder engagement and quality documentation

• Experience with the following is an asset:AgentforcePrompt BuilderData CloudIndustries CPQSalesforce FlowsCRM Analytics Human-centred designChange enablement Training development Process improvement

Whyyoulllove PwC

Wereinspiring and empowering our people to change the world. Powered by the latest technologyyoullbe a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work and our continuous development environment will take your career to the next level. We reward your impact and support your wellbeing through a competitive compensation package inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: Canada acknowledges that we work and live across Turtle Island on the land that is now known as Canada which are the lands of the ancestral treaty and unceded territories of the First NationsMétisand Inuit Peoples. We recognize the systemic racismcolonialismand oppression that Indigenous Peoples have experienced and still go through and we commit to allyship and solidarity.