Salesforce Business Architect
Job Summary
The client envisions a hybrid architecture-business profile grounded in individual insurance and operational with the Salesforce Experience Cloud module. This is not a purely technical solutions architect nor a generalist business analyst. The ideal candidate has an understanding of individual insurance processes (underwriting distribution digital customer service) and knows how to translate them into the Experience Cloud design framework. Active implementation experience is crucial: the client does not have time to dedicate to a learning curve for this specific module.
Requirements:
Required
- 8 years of experience in business architecture or senior business analysis in IT
- Direct experience with the Salesforce Experience Cloud module (implementation or functional design)
- Experience in individual insurance minimum 1-2 years (life health disability or comparable products)
Desired
- Salesforce Experience Cloud Consultant certification (to be confirmed)
- Other recognized Salesforce certification (Sales Cloud Service Cloud or equivalent) (to be confirmed)
- Experience in an ongoing implementation environment: ability to integrate into an active project structured deliverables interaction with product and development teams
- Asset
- Bilingualism (French/English)
- Knowledge of individual insurance distribution or underwriting processes