RQ00675 Solutions Designer CRM Senior
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Job Summary
Qualifications and Experience
A minimum of 10 years of hands-on experience working in large project and/or program environments within government jurisdictions and/or large private sector organizations.
Demonstrated experience delivering a wide variety of solutions using Salesforce features capabilities and integration services.
Extensive experience with both traditional and modern project management methodologies including Agile Waterfall and Iterative approaches along with associated tools.
Strong IT knowledge with an understanding of cybersecurity principles including current threats trends and technologies.
Well-organized self-starter with the ability to quickly learn new skills and technologies and capable of providing detailed technical solution design and effort estimation.
Strong proficiency in Microsoft Office particularly MS Excel.
Demonstrated experience analyzing system architecture landscapes identifying gaps between current and target states and delivering comprehensive solutions to achieve desired business outcomes.
Demonstrated project management skills with the ability to lead effective communication among all project stakeholders including internal teams and clients.
Certifications
Salesforce Platform Developer and/or Platform App Builder certification (active status required).
Additional Salesforce certifications considered an asset
Technical Capabilities
Minimum 5 years of experience integrating Salesforce with multiple business systems using data integration tools such as Apache NiFi Kafka RapidMQ with a strong understanding of integration patterns.
Minimum 5 years of experience using Salesforce technologies including Visualforce configurations Apex classes Apex web services APIs AppExchange deployments Lightning Web Components (LWC) and Flows with the ability to design and build LWC components.
Minimum 5 years of experience implementing one or more Salesforce Clouds including Sales Cloud Service Cloud Experience Cloud Omni Studio Marketing Cloud Agent force or Analytics Cloud (Tableau CRM/Einstein).
Minimum 5 years of experience developing Salesforce native or hybrid mobile applications and integrating with Salesforce CRM.
. Excellent written and verbal communication skills with the ability to confidently communicate at all levels including business partners leadership and vendors.
Additional Skills
Strong understanding of Salesforce security and data privacy controls.
Experience working with CI/CD pipelines version control and release management practices.
Experience working in multi-environment deployments.
Excellent written and verbal communication skills with the ability to confidently communicate with business partners leadership and vendors.
Ability to work independently and collaboratively within cross-functional teams.
Requirements
The Specialist will be responsible for delivering architecture design and technical solution outcomes including:
- Configure and deploy Salesforce Experience Cloud components supporting the redesigned 311 interface
- Develop frontend components and user interaction flows including forms and service request journeys
- Integrate Experience Cloud with Service Cloud backend processes
- Configure user authentication security and access models
- Provide technical design documentation including:
- Solution architecture inputs
- Configuration and development artifacts
- Support unit integration and system testing activities including issue identification and resolution
- Prepare deployment packages and support go-live activities
- Provide post-launch support and stabilization
- Deliver knowledge transfer documentation and handover to City teams
Ensure all deliverables align with:
- City governance standards
- Accessibility requirements (AODA/WCAG)
- Security and privacy policies
Must Haves:
- A minimum of 10 years of hands-on experience working in large project and/or program environments within government jurisdictions and/or large private sector organizations.
- Minimum 5 years of experience using Salesforce technologies including Visualforce configurations Apex classes Apex web services APIs AppExchange deployments Lightning Web Components (LWC) and Flows with the ability to design and build LWC components.
