Revenue Operations Manager
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Job Summary
AtAlayaCareweremore than just a fast-growing SaaS companywerea team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.
With 550 employees across Canada the US Australia and Brazilwereunited by a shared mission and a strong culture of transparency growth and human connection. Whetheryoureearly in your career or a seasoned expertAlayaCareoffers the opportunity to grow your impact your skills and your career.
As Revenue Operations Manager youll help AlayaCare strengthen the systems and processes that enable teams to support providers and improve outcomes for clients and to the Director Revenue Operations youll own the vision architecture and evolution of HubSpot and the broader go-to-market technology ecosystem. Youll partner with Sales Marketing Customer Success Finance Legal and other teams to simplify revenue processes improve handoffs and turn business needs into sustainable system solutions. This is a hands-on builder and advisor role combining process redesign workflow architecture cross-functional problem-solving and responsible AI-enabled automation.
GTM Systems Ownership
- Own the vision architecture and evolution of our HubSpot platform and the broader GTM systems ecosystem.
- Own andoptimizethe GTM technology stack including HubSpot and supporting Revenue Operations tools.
- Design thoughtful maintainable system architecture that minimizes operational overhead reduces technical debt and proactively accounts for edge cases before they become operational issues.
Process Redefinition & Optimization
- Act as a process owner not just a systems administrator: proactivelyidentifywhere existing sales marketing and customer lifecycle processes are inefficient manual or no longer fit how the businessoperatestoday.
- Redesign core revenue processes (lead-to-opportunity quote-to-cash renewals handoffs between teams) with a bias toward simplification and translate the redesigned process into the system configuration that supports it.
- Establish documentation governance and change-management practices so process and system changes are adopted consistently rather than living as tribal knowledge.
Cross-Functional Partnership
- Partner closely with Sales Marketing Customer Success Finance Legal and other cross-functional stakeholders to understand business needs and translate them into scalable system and process solutions.
- Serve as a trusted advisor to cross-functional leaders balancing immediate business needs with long-term platform health while influencing stakeholders without direct authority.
- Support enablement on new systems workflows and process changes as they roll out in partnership with Revenue Enablement.
AI Fluency & Automation
- Bring strong AI fluency to the role:identifyopportunities to build AI agents and automations that remove manual work from sales and revenue processes.
- Evaluate and pilot AI-driven tools within the GTM stack (e.g. AI-assisted lead routing data enrichment forecasting support agent-based workflows) and assess them for scalability and risk before wider rollout.
- Bachelors degree in Data Finance Statistics Business or a related field or equivalent experience.
- 4-6 years of experience in Revenue Operations Sales Operations or related go-to-market operations.
- Hands-on expertise with HubSpot or an equivalent customer relationship management platform.
- Demonstrated experience designing and optimizing revenue processes and workflows.
- Ability to translate business requirements into effective system configurations.
- Strong analytical and problem-solving skills with the ability to turn data into actionable insights.
- Strong stakeholder management and communication skills with experience influencing cross-functional leaders.
- Working knowledge of AI tools and experience applying them to improve the quality efficiency or impact of your work.
- Experience with marketing automation and business intelligence tools is an asset.
- Experience with AI-enabled workflows or automation is an asset.
This role is based in Toronto. At AlayaCare our hybrid model includes 2 set in-office collaboration days/week and it is expected that team members are present in the office on those days to foster connection innovation and teamwork.
At AlayaCare AI is a core part of how we work. Success in this role requires bringing a working knowledge of AI having used AI tools in practice and being able to demonstrate how AI has helped improve the quality efficiency or impact of your work. We look for people who can adapt to new tools and ways of working and use AI responsibly in line with our privacy and security standards. Well support you with the tools training and coaching needed to succeed in an AIenabled environment.
AtAlayaCareyoullhelp build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interactioncontributesto making care more connected accessible and human.
We believe in transparency feedback and assuming positive intent. Hereyoullfeel safe to share your ideas and career goals and be supported to achieve them through mentorship career mobility and a promote-from-within philosophy.
We value flexibility and well-being. From Wellness Fridays to volunteer time off to flexible vacation we make sure you have the space to recharge contribute to your community and live your best life.
- Equity in a well-funded scaling company.
- Comprehensive health benefits telemedicine and lifestyle spending accounts.
- Parental leave top-up and family support programs.
We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events summits and social activities both in-person and virtual create meaningful connections across our global teams.
Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you Share thispostingwith someone who might be a great fit.
AlayaCareuses AI tools during our hiring process to support fair consistent and objective decision-making. Someinitialscreening steps may be automated to helpidentifyqualified candidates. If your application is declined automatically you may request a human review.
Werecommitted to creating a workplace where everyone belongs. If you require accommodation during the application process please reach out to.
At AlayaCare we consider a range of factors when determining compensation including skills qualifications experience and market data. These factors may cause compensation to vary. The expected hiring range is what we reasonably anticipate offering for this position at the time of posting.
AlayaCare offers a comprehensive benefits program which may include medical dental wellness life insurance equity participation paid parental leave top up and paid time off.
This expected hiring range applies only to candidates hired to perform work in role represents an existing vacancy at uses artificial intelligence enabled tools to support certain aspects of the recruitment process. All hiring decisions aremade by our hiring teams.
Expected Hiring Range
$90000 - $125000 CAD
Required Experience:
Manager
About Company
Learn how our cloud-based solution can help you manage your home health or infusion agency more efficiently and effectively.
