Return to Work Specialist

About Us

supports over 5000 people in Manitoba with developmental disabilities autism and acquired brain injury. We are a not-for-profit organization that offers a wide range of supports for adults children and their families. Our over 2000 staff follow a person-centered approach and adapt to the needs of each person and each family.

is committed to fostering a culture of diversity equity inclusion and accessibility where everyone is respected valued and empowered to bring their authentic selves - free from fear of discrimination - while celebrating the diverse identities and experiences that enrich our community. We stand firmly against individual and systemic discrimination and racism as per the Canadian Human Rights Act.

Position Summary and Scope of Service

This is a new position being added as part of the expansion of Return to Work Program.

Under the general direction of the Manager Compensation and Benefits (HRS) and as part of the HRS (Human Resource Services) team while demonstrating a commitment consistent with the Mission Values and Policies of the RTW (Return to Work)/Case Management Specialist is responsible for providing case management services to employees when absent for medical reasons and/or require medical accommodations.

Duties include directing all workplace activities associated with case/disability management: acting as a liaison with all stakeholders; being a supporter for ill/injured employees; and acting as a catalyst for reintegrating employees back into the workplace. This position works with Management Unions and Human Resource Services and third part administrators/external health care providers on case management issues.

values and promotes volunteerism in the workplace. Volunteers bring optimism and enthusiasm create positive energy share diverse perspectives and are an integral part of the work we do. As such and in keeping with the values of our organization the incumbent to this role is encouraged to actively support train mentor collaborate and invent in volunteer initiatives.

Qualifications

Educational:

• University degree or two (2) year diploma from a school recognized standing in a related field such as Human Resources Disability Management Occupational Health and Safety Kinesiology Rehabilitation Occupational Therapy or a related discipline
  
• Minimum three (3) years of related experience in disability management return to work case management occupational health human resources or a related field
• An equivalent combination of education training and relevant experience will be considered

Professional:

• Minimum of three (3) years experience providing disability management services preferably in an employer based program
• Knowledge of employer based benefits and disability programs policies procedures and principles
• Knowledge of vocational rehabilitation process
• Demonstrated knowledge of provincial legislation concerning employees with disabilities and privacy legislation
• Working knowledge of Workers Compensation processes Health and Safety Act interpretation of Collective Agreements and general Human Resources policies principles practices and legislation
• Demonstrated familiarity with medical terminology assessment and early return to work principles
• Demonstrated knowledge third party disability insurance plans
• Knowledge and experience with Human Resources principals and legislation (i.e. Employment Standards Labour Relations Act Personal Information Act - PHIA and Protection of Privacy Act - FIPPA)
  
• Experience using software tools and applications including up-to-date versions of Microsoft Office Suite (Excel Word PowerPoint) reference management tools communication and video conferencing platforms such as Zoom Skype and Microsoft Teams and online survey software
  

Personal:

• Outstanding communication and interpersonal skills
• Excellent organizational time management problem-solving and conflict resolution skills
• Demonstrates confidential and ethical behaviour in the performance of all duties
• Demonstrates customer services orientation and accountability in accordance with values
• Able to work independently and harmoniously within a multi-disciplined group
• Functions effectively as a team member demonstrating objectivity when dealing with challenging/changing work environments
• Able to prioritize a heavy workload and competing demands
• Self-motivated confident creative innovative and collaborative
• Able to work well under pressure to ensure deadlines are met
  

Key Responsibilities

• Educates stakeholders about the disability management program parameters and procedures
• Conducts an initial assessment of the worker and the employment situation to provide and obtain information in regards to injury illness and disability
• Liaises (when required) with Occupational Health Services Consultant and Physician for ongoing management and review of injured/ill employees
• Obtains information from healthcare providers and third party insurers to determine fitness for duties suitability for work re-entry functional limitations and prognosis and pursues active clarification of unclear medical information in collaboration with OHS Consultant/Nurses/Physician
• Facilitates and coordinates early return to work and monitors employees progress on an ongoing basis during return to work
• Schedules return to work/accommodation meetings
• Guides management on their responsibility regarding the duty to accommodate
• Maintains case/disability management files and ensures timely documentation and recording of all relevant information on the disability management claim file
• Maintains statistical records/data entry as required
• Supports completion of quarterly indicator reports
• Assist OHS and Safety/Risk Management Teams in evaluating illness/injury statistics and trends and utilized data to assist in implementing preventative measures for organization
• Develops implements and communicates disability management policies and procedures
• Ensures consistent and correct application of collective agreements relevant to disability management
• Administers and tracks the Workers Compensation Board (WCB) claims for all programs submits claims online for time loss or incurred medical and tracks expenditures
• Works closely with external insurance parties including WCB MPI and HEB Manitoba
• Attends information sessions provided by insurance parties
• Retains relevant employee data in a secure and confidential manner
• Performs other related duties as required
  

Duties and Responsibilities also include but are not limited to:

• Human Resource Management
• Financial Resource Management
• Quality Management and Process Improvement
• Organization Planning and Development

The above information is intended to describe the general nature of this position and is not considered to be a complete statement of duties and responsibilities. Additional duties and responsibilities may be assigned provided they are consistent with the qualifications identified and fall within the parameters of this role.

We offer a competitive salary and a comprehensive benefits package that includes: Health & Dental Plans Life Insurance Plans Long Term Disability Employer Paid-Employee Assistance Plan and Employer-Matched Pension Plan. We also offer access to an on-site gym professional development training opportunities and affordable staff parking.

is a bilingual organization. Proficiency in both official languages (French/English) would be considered an asset.

As a Condition of Employment successful candidates will be required to provide a satisfactory Criminal Record Check with Vulnerable Sector Screening Adult Abuse Registry Check Child Abuse Registry Check and Prior Contact Check.

As a Condition of Employment new hires must complete a series of Occupational Health checks. This includes the requirement to confirm immunization or immunity of specific communicable diseases.

supports equitable employment practices and promotes an inclusive workforce representative of the people we support including diverse abilities backgrounds cultures and identities. Applicants can request reasonable accommodations in all aspects of the selection and hiring process.