Residential Support Worker (Heg)

Number of Vacancies:1

Type of Contract: Permanent

Hours of Work: 15 Hours / Week

Schedule: 4-11:30pm Sat and sun

Compensation: $27.05/ Week

Job Code: 2-HEG 2026

Posting Start Date: October 05 2026

Posting End Date: October 11 2026

Department: Developmental Services

Location: Hamilton ON.

ABOUT US

Founded in 1889 YWCA Hamilton is known as one of Hamiltons original social innovators and works from a feminist anti-racist and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.

YWORK FOR US

Grounded in our core values of intersectional feminism people-centered approaches belonging shared responsibility and strong partnerships our work is guided by the belief that lasting change can be created together. YWCA Hamilton envisions an equitable world where women (cis and trans) girls Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community.

AS A YWCA HAMILTON EMPLOYEE YOU GET

On-the-job training and professional development opportunities

Childcare discounts

Opportunities to get involved in our community

A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

If youre passionate about making a positive impact in the lives of women children gender diverse people and families every day we would love for you to join our team!

RESPONSIBILITIES

This employee will work within a 24-hour intensive supported residential housing model that will serve a total of 2 women Individuals served will have a confirmed Developmental Disability Mental Health Diagnosis and challenging behaviours including: self-harm property destruction verbal aggression. They will provide delivery of direct support services to both residents within the housing model and ensure the physical and emotional well-being and safety/security of all individuals within the residential site and in the community in alignment with YWCA Hamiltons Mission and Vision Statements including ARAO philosophies.

KEY RESPONSIBILITIES

This is unique funding model to provide the appropriate services and supports to meet the complex needs of the residents.

This employee will work in cooperation and alongside with other Community Agency Staff YWCA Hamilton Staff including Assigned Program Supervisor full time part-time and relief team members.

They will perform all duties and responsibilities in a productive professional and cooperative manner which will contribute to the overall goals of the partnership and DS Department and in keeping with general policies and guidelines of YWCA Hamilton.

Ensure the physical and emotional well-being of individuals we support is maintained.

Follow and adhere to QAM compliance and Legislation 299/10 standards.

This employee will provide delivery of direct support services to individuals we support within their residential housing model.

Support services in all areas of daily living within our service plan domains including but not limited to: bathing hygiene routines medication administration medical/dental coordination ISP development meal preparation grocery shopping chore lists/housekeeping laundry nightly safety inspections advocacy and in-house recreation opportunities and community outings that promote social inclusion.

Provide supervision and ensure safety of residents during their shift.

Support services offered will maintain or increase individuals independent living skills and personal growth.

OTHER RESPONSIBILITIES

In cooperation with program supervisor will perform all duties and responsibilities in a productive professional and cooperative manner which will contribute to the overall goals of the partnership and DS Department and in keeping with general policies and guidelines of YWCA Hamilton

Assist residents with ADLs meal preparation grocery shopping menu planning medication administration assistance with hygiene routines housekeeping laundry community safety skills transportation reducing risks to harm community outings recreation and social opportunities and medical/specialist appointments

Must attend and participate in regular team meetings in order to communicate and share information including achievements progress concerns and generate solutions

Attend on-going professional development opportunities offered to program staff

Contribute in the development planning implementation of day/evening and weekend in-house and community based social/recreational activities

Program and agency policies are adhered to by staff and reviewed regularly

All necessary administrative/documentation tasks are performed: FT case manager monthly summaries ISP & Reviews completed by case managers ISPs BSPs & PRN protocols adhered too data collection teaching & wellness plans daily communication logs checklists chore lists inspections incident reports fire drills or other reports/tasks as assigned

Ensure that housekeeping/cleanliness/maintenance of program areas or residents accommodations standards are met

Establish positive professional relationships with staff individuals families and other community service agency providers

Provide accurate and timely reports as required

Ensure YWCA Hamilton workplace health and safety policies and procedures are followed at all times and act to reduce workplace hazards.

Report all workplace hazards and follow YWCA Hamilton health and safety policies

QUALIFICATIONS

Minimum Education: Must have college diploma in Developmental Service Worker Diploma (DSW) Social Service Worker Diploma (SSW) currently enrolled in SSW program Community Service Worker Diploma (CSW) Autism & Behaviour Sciences Concurrent Disorders Diploma (PSW)

1-2 Years Part Time / Relief work experience in a 24hr residential/SIL setting

Emergency First Aid/CPR Certification NCI Training ISP Training FASD MHFA

Previous work experience with individuals with Mental Health Diagnosis and Challenging Behaviours

Demonstrated experience with accessing community resources for individuals served based on needs and experience utilizing LGBTQ resources

Must be able to handle emergencies and have demonstrated excellent problem-solving abilities

Must have demonstrated excellent verbal and written skills

Proficiency with MS Office Applications including Word Excel and Outlook

Ability to work independently and as part of a team

Working from a feminist anti-oppressive/anti-racist perspective

Trauma Informed Care

The physical demands of the role may include but are not limited to lifting (up to 25kg) bending twisting reaching sitting or standing for extended periods walking pushing pulling and moving constantly throughout the shift.

ATTITUDE:

Is empathetic to the needs and rights of persons with developmental disabilities and will believe in the principles of integration positive support planning and that all persons have the potential to learn. Will ensure that individuals we support are treated with respect and dignity.

NECESSARY TRAINING:

NCI Certification

Mental Health First Aid Certification

Emergency First Aid/CPR

WHMIS & Fire Safety

Quality Assurance Measures/Abuse Prevention & Education

ISP Training (Full Time)

ARAO Training

Trauma Informed Care

As part of YWCA Hamiltons commitment to Access and Equity we strive to represent the diverse communities that we serve. Individuals who are women First Nations Métis immigrant refugee LGBTQ2S; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process if you require accommodation please reach out to

Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen assess or select applicants during the hiring process.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

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