Residential Support Worker (Hap)

Number of Vacancies: 1

Type of Contract:Permanent

Hours of Work: 19.0

Compensation: $27.05

Schedule: Week One: Thursday 4:30 p.m. to 8:30 p.m. Friday 4:30 p.m. to 8:30 p.m. Saturday 10:00 a.m. to 7:00 p.m. - 17 hours Week Two: Sunday 10:00 a.m. to 7:00 p.m. Monday 4:30 p.m. to 8:30 p.m. Tuesday 4:30 p.m. to 8:30 p.m. Wednesday 4:30 p.m. to 8:30 p.m. - 21 hours

Job Code: 1- HAP 2026

Posting Start Date: August 19 2026

Posting End Date: August 26 2026

Department: Developmental Services

Location: Hamilton ON

ABOUT US

Founded in 1889 YWCA Hamilton is known as one of Hamiltons original social innovators and works from a feminist anti-racist and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.

YWORK FOR US

Grounded in our core values of intersectional feminism people-centered approaches belonging shared responsibility and strong partnerships our work is guided by the belief that lasting change can be created together. YWCA Hamilton envisions an equitable world where women (cis and trans) girls Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community.

AS A YWCA HAMILTON EMPLOYEE YOU GET

On-the-job training and professional development opportunities

Childcare discounts

Opportunities to get involved in our community

A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

If youre passionate about making a positive impact in the lives of women children gender diverse people and families every day we would love for you to join our team!

RESPONSIBILITIES

This employee will work within a 24-hour residential housing model that will serve a total of 10 individuals in partnership with another Community Agency Service Provider. Individuals served will have a confirmed Mental Health Diagnosis & Intellectual Developmental Disability. They will provide delivery of direct support services to all residents within the housing apartment model and ensure the physical and emotional well-being and safety/security of all individuals within the residential site in alignment with YWCA Hamiltons Mission and Vision Statements and in cooperation with partnership of Community Agency Service Provider.

KEY RESPONSIBILITIES:

This is a unique partnership with another Community Service Agency and funding from two Ministry streams in order to provide the appropriate services and supports to meet the complex needs of the residents.

The employee will work in cooperation and alongside with other Community Agency Staff in cooperation YWCA Hamilton Staff including Assigned Program Supervisor full time part-time and relief team members.

They will perform all duties and responsibilities in a productive professional and cooperative manner which will contribute to the overall goals of the department and in keeping with general policies and guidelines of YWCA Hamilton.

Ensure the physical and emotional well-being of individuals we support is maintained. Meet QAM Compliance and MCSS Legislation 299/10 Standards.

Follow and adhere to QAM compliance and Legislation 299/10 standards.

This employee will provide delivery of direct support services to individuals we support within their residential housing model.

Support services in all areas of daily living within our service plan domains including but not limited to: bathing hygiene routines medication administration meal preparation grocery shopping chore lists/housekeeping laundry nightly safety inspections and in-house recreation opportunities and community outings that promote social inclusion.

Provide supervision and ensure safety of residents during their shift.

Support services offered will maintain or increase individuals independent living skills and personal growth.

OTHER RESPONSIBILITIES:

In cooperation with program supervisor will perform all duties and responsibilities in a productive professional and cooperative manner which will contribute to the overall goals of the partnership and DS Department and in keeping with general policies and guidelines of YWCA Hamilton

Ensure the physical and emotional well-being of individuals we support is maintained

Assist residents with ADLs meal preparation grocery shopping menu planning medication administration assistance with hygiene routines housekeeping laundry community safety skills transportation reducing risks to harm community outings recreation and social opportunities

Implement and carry-out individual program plans Behaviour Support Plans and protocols

Must attend and participate in regular team meetings in order to communicate and share information including achievements progress concerns and generate solutions

Attend on-going professional development opportunities offered to program staff

Contribute in the development planning implementation of day/evening and weekend in-house and community based social/recreational activities

Program and agency policies are adhered to by staff and reviewed regularly

All necessary administrative/documentation tasks are performed including: MAR sheets daily communication logs checklists chore lists inspections incident reports or other reports/tasks as assigned

Ensure that housekeeping/cleanliness/maintenance of program areas or residents accommodations standards are met

Establish positive professional relationships with staff individuals families and other community service agency providers

Ensure YWCA Hamilton workplace health and safety policies and procedures are followed at all times and act to reduce workplace hazards.

Report all workplace hazards and follow YWCA Hamilton health and safety policies

QUALIFICATIONS

Minimum Education: SSW or enrolled for completion DSW Apprenticeship or enrolled CSW or other human service field

Minimum 1-2 Years Part Time or Relief work experience in a 24hr residential setting

Previous work experience with individuals with Mental Health Diagnosis and Challenging Behaviours

Emergency First Aid/CPR Certification

Mental Health First Aid Certification

NVCI Certification

QAM/Abuse Training Fire Safety

ARAO Training

Must have demonstrated excellent verbal and written skills

Ability to work independently and as a part of the team

Must be able to work all the rotating schedules as assigned (see schedule)

Proficiency with MS Office Applications including Word & Outlook

Working from a feminist anti-oppressive/anti-racist perspective

Karen (Burmese) & French Language Skills an Asset

Must provide a current Vulnerable Sector Police Check or willingness to obtain at own cost

Attend and participate in all YWCA Hamilton mandatory training

Must be willing to provide a pre- employment medical examination and annually thereafter

As part of YWCA Hamiltons commitment to Access and Equity we strive to represent the diverse communities that we serve. Individuals who are women First Nations Métis immigrant refugee LGBTQ2S; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process if you require accommodation please reach out to

Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen assess or select applicants during the hiring process.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

Please visit our careers page to see more job opportunities.