Resident Experience Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Resident Experience Coordinator JLL

What this job involves:

The Resident Experience Coordinator at Charles West serves as the primary connection point between residents construction teams building operations and leasing activities ensuring exceptional service delivery throughout all phases of the resident journey. From initial inquiry through move-in and ongoing community engagement youll be at the heart of creating memorable experiences that foster community connection and resident loyalty. This position champions JLLs Culture of Communication Collaboration and Trust while maintaining Charles Wests luxury service standards across all resident touchpoints. This is an exciting opportunity to contribute directly to JLLs business objectives by driving resident satisfaction retention and community vibrancy in a premier residential property.

What your day-to-day will look like:

• Organize and support resident surprise and delight events and activities managing event logistics including purchasing set-up take-down and vendor coordination to increase customer loyalty and community connection.
• Serve as the primary point of contact for resident inquiries related to construction activities providing real-time communication and updates while coordinating construction schedules with resident activities and move-in/move-out processes.
• Ensure exceptional move-in experiences through consistent communication preparing arrival packages conducting thorough move-in/move-out/suite turnover inspections and coordinating service elevators and loading dock schedules.
• Respond to resident phone calls emails and direct contact in a timely and professional manner maintaining excellent resident relations and handling complaints with proper documentation particularly construction-related issues.
• Assist residents with Property Management Software/Resident Portal access and training post-Yardi Migration while communicating building improvements as value-added enhancements.
• Establish comprehensive knowledge of the residential community including availability of suite types and layouts common areas amenities and value-added services performing showings as needed.
• Collaborate with the marketing team on the propertys newsletter and monthly calendar while providing administrative support to Leasing & Resident Experience Manager and Operations Manager maintaining detailed notes regarding resident interactions and daily activities.

Required Qualifications:

• Minimum of 2-3 years of customer service experience in real estate hospitality marketing or property management environments.
• High school diploma required; College diploma or Bachelors degree preferred.
• Exceptional communication and interpersonal skills with genuine passion for public engagement and proven ability to manage challenging conversations during construction disruptions or operational challenges.
• Demonstrated competency and advanced proficiency with Microsoft Office (Excel Word Outlook).
• Self-starter with high initiative agility creativity and flexibility coupled with strong attention to detail and problem-solving abilities in dynamic environments.
• Ability to work with a diverse group of people and interests while being culturally aware with capacity to accept responsibility and account for actions.
• Ability to utilize available time to organize and complete work within given deadlines while maintaining Charles Wests luxury service standards.

Preferred Qualifications:

• Experience in Property Management or Leasing with understanding of residential operations and workflows.
• Experience with Property Management software particularly Yardi including resident portal systems and database management.
• Familiarity with the Residential Tenancies Act (RTA) and tenant rights and responsibilities.
• Experience with resident or customer communication in construction or renovation environments where operational challenges require proactive engagement.
• Thorough understanding of competing properties in the market with knowledge of local real estate trends and amenities.
• Background in event planning community programming or hospitality with proven ability to create engaging resident experiences.
• Experience supporting marketing initiatives including newsletters social media content or community calendars.

Location:

Charles West Toronto Ontario

This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations. Some roles and employees may be eligible for discretionary bonuses benefits or other compensation.

Location:

Opening Type:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.