Relief Cage Shift Manager-GCT

Position Summary:
Under the direction of the Cage Manager this position is responsible for the overall management of cage
& coin operations at the site level. This position will be responsible for ensuring adherence to the security
and inventory of corporate assets and security of cash and/or tokens. Contributes to a safe and
welcoming work environment for all team members. Motivates leads by example and provides a learning
environment. Ensures adherence to all policies and procedures. You will ensure compliance with Alcohol
and Gaming Commission of Ontario (AGCO) regulations and all applicable laws policies and
procedures.

Key Accountabilities:
Monitors the Cage team; provides input for team member performance evaluations and
objectives
Prepares cage for opening and closing; distributes verifies and reconciles Cashier floats
Verifies or completes large transactions
Documents and reconciles cash and cash equivalents; provides reports
Participates in Cage corporate training; assists in conducting site training
Monitors and reports all discrepancies and suspicious cash activities
Responds to resolves or escalates cage issues
Communicate effectively with all appropriate operational departments
Ensures complies with licensing laws health and safety and other statutory regulations
Manage the casino float to ensure monetary assets and transactions are accurate and secure
Oversee ticket redemption machine loading and reconciliation auditing and tracking sheets
Supervise direct reports provide instruction and direction as needed
Provides excellent customer service and maintains good public relations with GCT Casino
Resort guests
Manages Cage employees including training hiring scheduling supervisor and evaluating
performance
Enforces policies and procedures adherence including the security and inventory of corporate
assets and security of cash and/or cash assets
Assists Cage Manager in developing and controlling departmental budget
Monitors overtime tracks scheduled hours for employees and assists with the management of
operational expenses
Assists the Cage Manager in the implementation of new projects and processes
Provides training and development opportunities for departmental employees
Provides leadership direction and mentoring to the Cage Team at the site level including
coaching developing performance objectives and holding Performance Partnership
discussions with team members
Supports the GEM program with team member awareness initiatives and measurement of
guest satisfaction
Liaises and communicates effectively with all appropriate operational department heads;
Develops and cultivates strong working relationships with all stakeholders: guests ownership
team members vendors and regulators.
Performs other duties as assigned

Education and Qualification Requirements:
Post-secondary education and/or combination of related work experience in the field of
commerce accounting economics casino gaming operations
Two (2) or more years of managerial experience in the gaming industry
Completion of management/supervisory and/or leadership training program an asset
Previous experience in supervising the Cage Team an asset
Excellent time management skills and ability to manage multiple projects at the same time;
Strong organizational interpersonal analytical and guest relations skills
Strong leadership skills with the proven ability to coach and develop employees
Ability to exceed internal and external guest expectations through timely effective and service
oriented communication
Computer literacy in MS Office including Microsoft Word Excel Powerpoint
Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming
Commission of Ontario and Smart Serve.

Work Environment Considerations:
Fast paced with multiple priorities deadlines and deliverables; exposure to some conflict
distress and noise
This role requires a flexible schedule that adapts to the business needs of a 24-hour operation;
will have non-traditional work hours including evening and weekend shifts

Minimum Rate (CAD $) Minimum Salary (CAD $)
29.25
Job Rate (CAD $) Midpoint Salary (CAD $)
33.35
Maximum Rate (CAD $) Maximum Salary (CAD $)
33.35
Existing Vacancy
Yes