Regional Operations Manager
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Job Summary
About Us
Crystal Clean Maintenance is a family-owned company that has proudly served the Maritimes for over 60 years. With a team of more than 250 employees we are committed to delivering exceptional cleaning and maintenance services while fostering a workplace culture built on accountability quality teamwork and customer satisfaction.
Position Summary
Crystal Clean Maintenance is seeking a hands-on and results-driven Area Manager to oversee daily operations across Nova Scotia. This leadership role is responsible for managing janitorial operations project work floor care services including strip and waxing projects staffing customer relationships labor performance logistics and service quality across multiple sites.
The ideal candidate is an organized and proactive leader who thrives in a fast-paced environment and can effectively balance project management operational priorities and client satisfaction while supporting frontline teams as needed.
Key Responsibilities
Leadership & Team Management
- Lead support and hold supervisors and frontline staff accountable to company standards and operational goals
- Provide coaching training performance management and ongoing development to team members
- Ensure compliance with company policies procedures and workplace safety standards
Operations & Customer Service
- Oversee daily janitorial operations and specialty project work across multiple sites
- Manage floor care projects including strip and waxing services while maintaining regular janitorial operations
- Maintain high levels of customer satisfaction and account retention
- Resolve escalated customer concerns professionally and promptly
- Conduct regular site inspections to ensure service quality and contract compliance
- Ensure all deficiencies identified through inspections are corrected within 24 hours
Labor & Financial Management
- Monitor and manage labor costs using company systems and scorecards
- Coordinate staffing updates payroll changes terminations and labor-related communication with HR and Administration
- Assist with workforce planning scheduling and manpower allocation based on operational requirements and budgets
Logistics & Inventory Management
- Oversee scheduling route coordination equipment deployment and onboarding activities
- Ensure all locations are properly supplied with equipment inventory and cleaning materials
- Coordinate monthly inventory counts and supply ordering within approved budgets
Safety & Compliance
- Maintain health and safety standards across all assigned locations
- Identify operational maintenance or safety concerns and implement corrective actions as required
Requirements
Qualifications
- Previous experience in operations management janitorial management or leadership roles preferred
- Experience managing project work including floor stripping and waxing operations
- Strong leadership organizational and communication skills
- Ability to manage multiple sites projects and priorities simultaneously
- Experience with scheduling labor management and team supervision
- Strong problem-solving and conflict-resolution abilities
- Ability to work independently and make sound operational decisions
- Valid Class 5 Nova Scotia drivers license with no restrictions required
- Must be able to provide a clean drivers abstract upon hiring
- Ability to pass a Federal criminal background check
Physical Requirements
- Ability to lift stand bend and travel between work sites as required
- Willingness to assist operationally at sites when needed
Benefits
What We Offer
- Competitive salary
- Company vehicle provided
- Company phone and laptop
- Gas card
- Extended health benefits after eligibility period
- Supportive and team-oriented work environment
- Opportunities for career growth and advancement
Crystal Clean Maintenance is proud to be an equal opportunity employer.
Required Skills:
Legally able to obtain employment in Canada. Detail oriented. Friendly and Professional. Able to work in a team-oriented environment. Desire to learn seek new challenges and take on additional responsibilities. Reasoning ability. Good common sense with ability to solve practical problems. Identify potential safety or maintenance issues. Communicate them to your supervisor. Comply with all safety policies and procedures relating to performance of tasks Use of products or supplies and incident reporting. Language Skills Ability to communicate effectively in English Understand and follow directions in English.
Required Education:
Secondary School
