Recruitment Specialist

About the Company

Cloud5 Communications delivers exceptional customer experiences through managed IT services (MSP) innovative high-speed internet and network managed services cloud-based telephony solutions and contact center services for the hospitality industry. We combine cutting-edge technology with hospitality expertise to help the worlds leading brands deliver outstanding guest experiences.

Position Summary

Cloud5 is seeking a highly motivated Senior Recruiter to join our Talent Acquisition team. This role will lead full-cycle recruitment efforts for high-volume hiring contact center operations and operational excellence. The ideal candidate is an experienced recruiter who thrives in a fast-paced environment excels at managing recruiting processes and has leadership experience.

This position is remote within Canada with preference given to candidates who can occasionally travel to or commute to our offices in Saint John New Brunswick; Moncton New Brunswick; or Toronto Ontario.

What Youll Do (Essential Responsibilities)

• Manage full-cycle recruitment with a primary focus on contact center and high-volume hiring.
• Partner closely with hiring managers to understand workforce needs hiring priorities and talent strategies.
• Develop and execute sourcing strategies to attract qualified candidates across multiple channels.
• Drive an efficient positive candidate experience throughout the recruitment process.
• Monitor recruiting metrics pipeline activity and hiring performance to identify opportunities for improvement.
• Support recruitment process optimization documentation and continuous improvement initiatives.
• Mentor coach and provide day-to-day guidance to one direct report.
• Collaborate with HR and business leaders on workforce planning talent market insights and hiring trends.
• Own the Onboarding Process driving early engagement performance readiness and successful integration into the organization
• Ensure compliance with applicable employment laws and company hiring practices.

Other Duties

We expect this role to evolve. Other responsibilities may be assigned based on business needs

What Youll Bring (Required Qualifications)

• 2 years of recruiting experiencein high-volume hiring environments.
• Experience recruiting for contact center customer support service desk technical support or operations-based roles.
• Proven ability to manage multiple requisitions and competing priorities in a fast-paced environment.
• Strong organizational skills with demonstrated success creating and managing recruiting processes.
• Experience working with applicant tracking systems (ATS) and recruiting technologies.
• Excellent communication stakeholder management and relationship-building skills.
• Experience mentoring training or leading other recruiters or recruiting coordinators.

What Youll Bring (Preferred Qualifications)

• Previous experience managing direct reports or serving in a leadership role.
• Experience recruiting for technology telecommunications hospitality managed services or customer experience organizations.
• Familiarity with workforce planning and recruiting analytics.
• Experience supporting geographically dispersed or remote teams across North America.

Compensation & Benefits

• Benefits include medical dental vision and more

Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law.

We will never request a fee or payment from candidates. Please do not provide any personal or financial information to anyone you suspect of recruitment fraud.

How to Identify Recruitment Fraud: