Quality Specialist, Community Mailbox (CMB)

Job Description

Overview

The Quality Specialist Community Mailbox (CMB). reporting to the National Quality Lead is a critical position responsible for overseeing and continuously improving quality assurance compliance and performance across all Service Provider personnel vendors and work activities under the Canada Post Street Furniture Program.

This role ensures that contractual quality standards KPIs SLAs and corrective action processes are consistently met or exceeded through structured quality management data-driven performance monitoring and proactive continuous improvement initiatives.

Your role

Quality Assurance & Continuous Improvement:

• Support program-wide continuous improvement initiatives including process optimization performance enhancement and quality risk mitigation.

• Ensure best-in-class quality practices are embedded across all operational activities and regions.

• Support and manage Change Requests (CRs) to ensure timely and compliant implementation.

Performance Monitoring & Reporting:

• Track analyze and report Key Performance Indicators (KPIs) on a monthly and annual basis.

• Ensure performance targets are consistently met or exceeded across regions and personnel.

• Develop implement and monitor corrective action plans for identified performance deficiencies with a focus on preventing recurrence.

SCAR (Supplier Corrective Action Request) Governance:

• Support the entire SCAR process ensuring all non-conformances are:

  • Properly documented.

  • Prioritized by CPC.

  • Actioned and resolved within prescribed timeframes.

• Participate in Root Cause Analysis (RCA) for recurring or systemic issues.

• Ensure preventative measures are implemented and tracked for effectiveness.

Service Provider Personnel Oversight:

• Support coaching and guidance to Service Provider management teams and regional leads.

• Ensure all Personnel comply with CPC quality standards specifications and training requirements.

• Address underperformance through structured corrective actions retraining or escalation as required.

Accountability to Canada Post Corporation (CPC):

• Participate in national and regional quality reviews audits and performance meetings.

• Submit regular quality reports to CPC including trend analysis performance insights and improvement progress.

Program Oversight & Governance:

• Support national quality consistency across all regions and Service Provider Personnel.

• Support CPC audits spot checks and performance surveys.

• Ensure compliance with contractual obligations related to quality training documentation and corrective actions.

• Other duties as assigned.

About you

• Mechanical or Civil Engineering Degree with certification in Canada or;

• or Science in Engineering from a Canadian University or equivalent.

• Preferred Professional Certifications (one of the followings):

  • Certified in Lean/Six Sigma methodologies (minimum Green Belt Certification).

  • ASQ (American Society for Quality) certification or equivalent in quality management.

• Minimum 3-5 years of experience in design and quality management within civil construction and/or mechanical assembly environments.

• Experience with Change Management processes.

• Experience in working on job sites involving assembly or construction work.

• Experience in contract management.

• Proficiency with technical drawings.

• Good customer relationship and negotiation skills.

• Proficiency in English (written and verbal).

Rewards & benefits

Explore the rewards and benefits that help you thrive at every stage of your life and your career at AtkinsRéalis in Canada.

Enjoy competitive compensation employee recognition and a brilliant range of flexible benefits you can tailor to your health wellbeing financial and lifestyle needs.

Make the most of diverse opportunities for training and professional development to grow your skills and expertise.

And take advantage of our hybrid working culture and generous time-off policies to balance a fulfilling career with your personal life.

Be rewarded. Find out more.

About AtkinsRéalis

Were AtkinsRéalis a world-class engineering services and nuclear organization. We connect people data and technology to transform the worlds infrastructure and energy systems. Together with our industry partners and clients and our global team of consultants designers engineers and project managers we can change the world. Were committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Additional information

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Appropriate accommodation will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA).

Successful applicants will be notified about AtkinsRéalis accommodation policies at the time the employment offer is extended and the information will be shared with new personnel during the onboarding process.

Worker Type

Job Type

At AtkinsRéalis we seek to hire individuals with diverse characteristics backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender ethnic or national origin sexual identity and orientation age religion or disability but enriches itself through these differences.