Quality Assurance Specialist

DSV Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women members of visible minorities aboriginal persons and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Milton Yukon Court
Job Posting Title: Quality Assurance Specialist
Time Type: Full Time

Compensation: Salary starting at $50000/annum plus eligible benefits in accordance with experience and internal equity

***This posting is for an existing vacancy and not intended to create a talent pipeline OR This posting is to build a candidate pool for future vacancies in this role***

JOB SUMMARY:

Core Purpose and Essence of the Position:

The Quality Assurance Specialist supports the implementation maintenance and continuous improvement of the Quality Management System (QMS) across site operations. This role ensures compliance with HealthcareQMS regulatory standards (Health Canada GDP/GMP ISO) and client requirements while driving quality performance audit readiness and operational excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Quality Management & Compliance

Support the development implementation and maintenance of the QMS in alignment with DSV Canada and HealthcareQMS standards

Ensure compliance with regulatory requirements (Health Canada GDP/GMP ISO) client expectations and internal procedures

Implement the site-level QMS structure and support multi-site quality initiatives

Audits Inspections & CAPA

Conduct process audits and self-inspections; identify gaps and provide recommendations

Prepare for support and host internal/external/client and regulatory audits

Track and support CAPA development implementation and closure

Manage quality events including deviations change controls complaints returns and recalls (including mock recalls)

Documentation & Systems

Maintain and control quality documentation (SOPs logs records) ensuring accuracy compliance and version control

Act as Site Document Control Administrator and manage records within the Quality Information System (QIS)

Ensure proper document retention accessibility and audit readiness

Operational Quality Support

Monitor key operational quality processes including temperature control mapping sensors sanitation pest control and equipment records

Review and analyze data (e.g. Sensitech Vaisala ValidAide) to identify trends and drive improvements

Support validation and qualification activities (IQ/OQ/PQ)

Risk Management & Continuous Improvement

Apply risk-based methodologies (e.g. FMEA) to quality processes

Analyze KPIs and quality data to identify improvement opportunities

Collaboration & Engagement

Partner with operations and cross-functional teams to ensure effective quality system implementation

Lead Quality Improvement Team (QIT) meetings manage action plans and promote quality initiatives

Supplier & Customer Quality

Support supplier/vendor qualification onboarding and compliance

Assist with customer onboarding audits and quality-related inquiries

Training & Administration

Coordinate and track employee Quality training in collaboration with Human Resources and Training teams

Maintain accurate training and quality records

Provide administrative support for quality documentation reporting and compliance tracking

PRIMARY INTERACTIONS:

The primary exchange will be working with upper management operations manager supervisor team lead and warehouse operators.

COMPETENCIES SKILLS ATTRIBUTES REQUIRED:

Strong attention to detail and organizational skills

Analytical thinking and problem-solving ability

Excellent communication and stakeholder engagement skills

Ability to manage multiple priorities in a fast-paced environment

Continuous improvement mindset

MINIMUM EDUCATION and/or EXPERIENCE:

Post-secondary education in Quality Life Sciences Supply Chain or related field

1-3 years of experience in quality assurance within healthcare pharmaceutical or regulated logistics environments

Knowledge of GDP/GMP ISO standards and Health Canada requirements

Experience with audits CAPA and document control systems

Familiarity with QIS Vaisala Valid aide or similar systems is an asset

Proficiency in Microsoft Office (Excel Word PowerPoint)

WORK ENVIRONMENT:

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.

The employee will spend majority of the time in the warehouse environment which includes client product racks conveyers stairs people and multiple levels of storage. All safety precautions should be followed when navigating through the operation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The nature of this job will require up to 30% travel between multiple sites in Canada.

COMPENSATION:

Competitive base salary for the position in the Greater Toronto Area with a very generous benefit package.

DISCLAIMER:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain nor be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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