Quality Assurance (QA) Lead

Required Skills:

Mandatory Requirements Education (M1): University degree in Computer Science Business Administration or related discipline or equivalent combination of education and experience QA Experience (M2): Minimum 10 years of testing experience including writing and executing test cases across multiple testing types (functional non-functional regression integration performance etc.) Salesforce Experience (M3): At least 2 years of QA/testing experience on Salesforce Health Cloud executing test plans and validating platform features Preferred / Scored Experience S1 QA Test Planning (SaaS/PaaS): Experience developing and executing QA test plans for cloud-based (SaaS/PaaS) solutions S2 Testing Tools & Automation: Minimum 4 years of experience using tools such as Azure DevOps Selenium Zephyr or similar test automation frameworks S3 Agile Testing Experience: Minimum 4 years of experience performing manual and regression testing in Agile/Scrum environments About the Role Service New Brunswick is seeking an experienced QA Lead to support a large-scale Digital Transformation initiative within the Department of Social Development. The role focuses on ensuring high-quality delivery of Salesforce-based solutions that improve access to social services across New Brunswick. The QA Lead will drive testing strategy execution and quality governance while collaborating with cross-functional teams including development business stakeholders and support units. Key Responsibilities QA Strategy & Leadership Define and own QA strategy standards and best practices Lead requirement reviews to identify defects early in the lifecycle Mentor and guide QA team members Test Planning & Execution Develop and maintain comprehensive test plans and QA documentation Design and execute manual and automated test cases Perform functional regression integration and performance testing Conduct gap analysis for releases and enhancements Defect Management & Reporting Track manage and report defects through resolution Maintain QA dashboards and provide status reporting Communicate testing progress with stakeholders Automation & Tools Develop and execute automated test scripts Work with tools such as Azure DevOps Selenium Zephyr Support performance testing initiatives Collaboration & UAT Support Work closely with development and business teams Support User Acceptance Testing (UAT) Participate in design reviews demos and workshops Knowledge Transfer Train and cross-skill QA team members Maintain documentation and testing repositories Mandatory Qualifications Bachelors degree in Computer Science Business or related field (or equivalent experience) 10 years of QA/testing experience across multiple testing types 2 years of Salesforce Health Cloud testing experience Valid Salesforce Administrator Certification Experience in healthcare or human services domain 5 years creating QA strategies reports and test plans Strong written and verbal communication skills Preferred / Scored Skills Experience with SaaS/PaaS QA testing environments Proficiency in test automation tools (Selenium Azure DevOps Zephyr) Strong experience in Agile/Scrum environments Expertise in data integrity and data quality testing Knowledge of Salesforce OmniStudio (FlexCards OmniScripts DataRaptors) Experience with: Salesforce Service & Health Cloud CRM integrations and external systems Data migration and validation Security and access model testing Deliverables QA test plans and strategies Manual and automated test cases Daily defect tracking and reporting Test execution reports and release validation Knowledge transfer and documentation Work Environment Remote-first engagement Optional onsite work in Fredericton NB Standard working hours: MondayFriday 8:15 AM 4:30 PM (AST) Additional Requirements Must sign NDA and complete security/privacy training Must comply with government health and safety policies

Required Education:

Mandatory RequirementsEducation (M1):University degree in Computer Science Business Administration or related discipline or equivalent combination of education and experienceQA Experience (M2):Minimum 10 years of testing experience including writing and executing test cases across multiple testing types (functional non-functional regression integration performance etc.)Salesforce Experience (M3):At least 2 years of QA/testing experience on Salesforce Health Cloud executing test p