Protection Services Worker

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:
The Protection Services Officer will be responsible to ensure safety and security of clients/property through regular rounds of inspection and appropriate action to manage critical incidents.

Accountabilities:
Safety and Security:
Conduct regular building/Thrift Store patrols
Understand and is aware of emergency/disaster procedures and maintain communications in fire bomb threat and other emergencies by relaying instructions to visitors to staff by radio or telephone etc.
Waste removal handled in safe/ secure manner
Provide security at Soup Kitchens
In keeping with OH&S regulations ensure all obstructions are removed from doors & pathways/ documenting for OH&S committee as necessary
Provide security safety to all staff including Thrift Store customers & clients
Work with Mat & Shelter staff to ensure criteria for each Shelter is followed

Communication:
Develop reports and keep detailed log of incidents/emergencies to report to MU administration
Reception duties at dry Shelter- meet visitors & direct to proper department
Provide effective customer care service for visitors promotes and upholds the corporate mission and values
Other duties as required:
May assist with the bread/sweets run from local stores to the Centre in the absence of the Facilities Operator Assistant
Loading/unloading furniture pallets etc.
Accept Thrift Store donations during/after hours
Assist Facilities Operator Supervisor/Assistant with duties when required

CRITICAL RELATIONSHIP MANAGEMENT
Internal:
MU staff and officers
External:
Clients

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:
Report to Facilities Operator

WORKING CONDITIONS:
Most times other staff will be present
Will deal with Shelter individuals who are under the influence of alcohol and drugs
Will encounter angry individuals/verbally abusive
Will encounter those who have alternative lifestyles
Exposure to infectious diseases
Exposure to bodily fluids
Exposure to sharp objects and other dangerous items

The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner exemplifying Christian standards of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS:
Education Qualifications and Certifications:
A current Security Services License as per Alberta Legislation
Grade 12 diploma and at least 1 year of related experience
First Aid/CPR Certification
Capable of lifting 50 lbs & in good physical health
Valid Drivers License- Class 5
Clean abstract & Criminal Record Check with Vulnerable Sector upon hire
Non-violent Crisis Intervention Training & understanding of Occupational Health & Safety Policies & Emergency Preparedness would be an asset

Experience and Skilled Knowledge Requirements
One to two years of prior related experience including security and/or concierge experience.
Demonstrate ability to render first aid and attend to visitors comfort pending arrival of 911 (eg. illness epileptic seizures injuries fainting excess of alcohol and drugs.
Working knowledge of Fire Alarm Systems; Card Access Control systems; locking mechanisms (mag locks) Knowledge of Public Address systems; Security Cameras systems (CCTV) Knowledge of the powers of a Security Officer.
Knowledge of emergency procedures and fire evacuation plan in order to evacuate the building in the event of fire bomb or power failure and as fire wardens under the direction of the Chief Fire Warden or Alternate.
Knowledge of WHMIS the Occupational Health & Safety Act and the Trespass to Property Act. Proficiency with a variety of computer software applications (eg. word processing spreadsheet email internet etc.)

Skills and Capabilities:
Ability to respond to requests for information verbally and in writing.
Ability to work successfully in a team environment.
Tact and patience in dealing intelligently with irregularities and incidents maintaining good public relationships and using authoritarianism as a last resort.
Ability to remain composed in stressful and potentially threatening situations.
Conflict resolution skills to reach peaceful solutions in volatile situations.
Ability to promote and influence compliance with related legislation and standards.
Ability to gather information and evidence. Analytical skills to identify problems and recommend solutions.
Ability to evaluate observed irregularities and incidents taking immediate personal action to inform remind persuade visitors re: restrictions and safety rules etc.
Portray a positive attitude and displays excellent team player attributes

This is a temporary fixed term contract.

Weekly scheduled hours: 40

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.