Project Manager PeopleComms Tech PMO

Were looking for a strategic collaborative and highly organized Project Manager to join our PeopleComms Technology Project Management Office. This role leads complex global HR technology and transformation initiatives from definition through adoption and value realization. Youll coordinate cross-functional teams manage delivery across predictive Agile and hybrid approaches and balance business outcomes colleague experience risk privacy security compliance cost and sustainable support.

This high-visibility role helps shape the future of work by delivering integrated platforms automation data and responsible AI capabilities that improve how HR services are experienced and operated globally.

What You Can Expect

• Boundless opportunities: Build future-ready skills through complex global assignments continuous learning coaching and exposure to leading HR platforms automation data and responsible AI.
• A global impact: Think big challenge the status quo and deliver changes that improve how colleagues experience HR services across markets.
• A supportive environment: Bring your perspective be yourself and work with an inclusive global team that values flexibility well-being recognition open collaboration and shared success.

Position Responsibilities:

• Lead complex global business and technology initiatives from discovery and planning through implementation transition to operations adoption and value realization.
• Partner with business and product leaders to translate approved outcomes into executable delivery plans governance structures milestones and success measures.
• Select and apply predictive Agile or hybrid delivery methods based on the work risk profile dependencies and organizational readiness.
• Own integrated plans budgets forecasts resources vendors dependencies risks issues assumptions and benefits escalating decisions with clear recommendations.
• Build alignment across business owners product teams HR technology operations Legal Privacy Security Risk Compliance and external partners.
• Embed privacy security regulatory records accessibility data and responsible AI requirements into delivery plans and stage gates.
• Drive change readiness and adoption by planning stakeholder engagement communications learning process changes operating model impacts and reinforcement.
• Use delivery data and AI-enabled tools responsibly to improve forecasting decision-making risk sensing reporting and team productivity while maintaining human accountability.
• Provide concise decision-oriented reporting on outcomes milestones financials capacity risks dependencies adoption and benefits.
• Establish a sustainable transition to Day 2 operations including ownership support processes service measures release planning documentation and continuous improvement.
• Coach project teams strengthen delivery discipline and foster transparent accountability inclusive collaboration and learning.

Required Qualifications:

• 7 years of progressive project management experience delivering large-scale cross-functional technology or transformation initiatives in global matrixed environments; experience in HR technology employee experience or financial services is preferred.
• Demonstrated experience implementing enterprise platforms preferably Workday Learning Talent Performance or Succession and learning technologies such as Sana Learn.
• PMP is strongly preferred. A recognized Agile or scaled delivery credential such as PMI-ACP Certified ScrumMaster Professional Scrum Master or SAFe Agilist is an asset.
• A recognized change management credential such as Prosci Change Management certification or CCMP is an asset.
• Demonstrated ability to deliver complex initiatives within a broader portfolio environment by balancing competing priorities resource constraints cross-program dependencies and sequencing impacts while ensuring alignment to strategic objectives and overall Book of Work commitments.
• Demonstrated ability to influence outcomes without direct authority driving alignment decisions and accountability across business and technology stakeholders while navigating complexity ambiguity and competing priorities.
• Training or certification in responsible AI AI project management data governance privacy cybersecurity or risk management is an asset; practical experience delivering AI-enabled or data-intensive initiatives is preferred.
• Strong command of predictive Agile and hybrid delivery including business cases integrated planning financial management vendor delivery dependency management governance benefits realization and transition to operations.
• Working knowledge of enterprise architecture integrations APIs data flows testing release management controls and service management; technical depth is not required but the ability to challenge assumptions and connect decisions across these areas is essential.
• Experience with project product and collaboration tools such as Jira Confluence Smartsheet Microsoft 365 or equivalent platforms including responsible use of AI-enabled productivity tools.
• Executive-level communication facilitation influence and decision support skills with the ability to make complex technical regulatory and delivery issues clear to diverse audiences.
• Strong analytical judgement curiosity adaptability and comfort leading through ambiguity organizational change and distributed time zones.
• Bachelors degree or equivalent practical experience in business technology human resources engineering or a related field.

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.