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Project Manager Lead
Job Location:
Monthly Salary:
Posted:
27 May 2026 (30+ days ago)
Posted:
Application Deadline:
29 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Responsive recruiter
Replies within 24 hours
Benefits:
- Company parties
- Dental insurance
- Health insurance
- Vision insurance
Position Summary
The Project Manager Lead is responsible for strengthening project delivery by supporting coaching and guiding Project Managers while ensuring a consistent and high-quality customer experience. This role focuses on escalation management maintaining gross margins team development and maintaining operational rhythm through structured milestone meetings..
Scope of Role
Project Manager coaching and development
Customer escalation resolution
Milestone Meeting facilitation and project oversight
Operational consistency and visibility
Knowledge of Insurance guidelines and programs
The Project Manager Lead is responsible for strengthening project delivery by supporting coaching and guiding Project Managers while ensuring a consistent and high-quality customer experience. This role focuses on escalation management maintaining gross margins team development and maintaining operational rhythm through structured milestone meetings..
Scope of Role
Project Manager coaching and development
Customer escalation resolution
Milestone Meeting facilitation and project oversight
Operational consistency and visibility
Knowledge of Insurance guidelines and programs
Essential Duties/Responsibilities
Project Management Coaching & Development
Project Management Coaching & Development
a. Provide ongoing coaching and mentorship to Project Managers.
b. Conduct regular 1:1 meetings focused on performance growth and problem-solving.
c. Review active files to identify coaching opportunities and reinforce best practices.
d. Support underperforming team members through structured improvement plans.
e. Deliver training on:
i. Scope accuracy
ii. Customer communication
iii. Cycle time management
iv. Job execution standards
Customer Escalation Management
a. Serve as the primary escalation point for complex or high-risk customer situations.
b. Step into files with reputational carrier or service concerns.
c. Support Project Managers in resolving issues professionally and efficiently.
d. Ensure consistent handling of escalations across all projects.
e. Escalate critical issues to the General Manager when required.
Milestone & Operations Meetings
Milestone & Operations Meetings
a. Lead and facilitate weekly/biweekly milestone meetings.
b. Ensure projects are meeting profitability goals
c. Ensure projects are progressing and key milestones are being met.
d. Identify delays risks and bottlenecks early.
e. Support Project Managers in resolving workflow challenges.
Operational Visibility & Reporting
Operational Visibility & Reporting
a. Monitor overall project performance and service delivery standards.
b. Track trends in:
i. SLA adherence
ii. Cycle times (Truth Score)
iii. Customer satisfaction (NPS Score)
c. Identify and communicate risks or recurring issues to the General Manager.
d. Provide insight and recommendations to improve operational performance.
Process Consistency & Best Practices
Process Consistency & Best Practices
a. Ensure consistency in project execution across all Project Managers.
b. Reinforce standards for:
i. File setup documentation scoping budgeting and estimating
ii. Communication practices
iii. Service delivery expectations
c. Identify gaps in execution and recommend solutions to the general manager
d. Support implementation of process improvements as directed by the General Manager.
Competency Knowledge Skills and Abilities:
- Knowledge of Microsoft Office applications (Outlook Word Excel One Drive Share Point)
- Knowledge of estimating platforms
- Excellent Communication skills
- Managing projects
- Leadership skills
- Sales Experience is an asset
- Construction Experience is an asset
- Entrepreneurial skills
- Ability to be assertive empathetic inspiring and engaging with others
- Ability to learn and operate our primary operating systems and estimating platforms
- Ability to answer and communicate with independent franchises via phone and email
- Ability to work with office equipment (fax computer)
- Ability to work independently
- Ability to pass and maintain a satisfactory background check
- Ability to operate a vehicle safely
- Stress Management and Composure
- Problem Solving and Conflict Resolution
- Maintain a level of confidentiality
- Follow the Paul Davis Values Vision Mission and 10 Serving Basics
- All other duties as assigned
Required Education and Experience
- Experience leading teams offices and/or groups
- Experience with achieving results and exceeding goals
Preferred Education and Experience
- Experience in the restoration industry regarding water mitigation mold remediation lead and asbestos abatement contents cleaning contents packing structure cleaning and reconstruction.
Physical Requirement
- Must be able to stay in a stationary position up to 80% of the time
- Constantly operates a computer and other office productivity machineries such as a calculator fax machine copy machine and computer printer.
- Must be able to observe and perceive information on a computer and documents
- Must be able to communicate and converse with franchisees over the phone and face to face
Reasonable Accommodation for Disability
Any applicant or employee who believes that reasonable accommodation is required for purposes of federal or provincial disability law is required to contact Human Resources to begin the interactive exchange process.
A reasonable accommodation is a change or adjustment to a job or work environment that allows a qualified individual with a disability defined as a physical or mental condition that is permanent ongoing episodic or of some persistence and is a substantial or significant limit on an individuals ability to carry out important functions (or as otherwise defined by federal or provincial law) to satisfactorily perform the essential functions of a particular job and does not cause undue hardship for the employer.
Disclaimer
Paul Davis Restoration is an equal opportunity employer and employment equity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law. The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time with or without notice.
Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Required Experience:
IC
About Company
Are you Looking for an exciting opportunity? A problem solver who likes being in control of your own destiny? A person with a ravenous sense of urgency? An opt...
