Program Manager – Senior

Job Title: Program Manager Senior
Client: Health Services Cluster
Ministry: Ministry of Public and Business Service Delivery and Procurement
Location: 222 Jarvis St Toronto Ontario
Work Model: Onsite

The consultant will be expected to provide high-quality timely and executive-ready deliverables including but not limited to:

• Program plans integrated work plans and implementation tracking materials

• Executive briefings strategic analyses issue notes presentations and decision-support materials

• Governance materials including agendas meeting summaries action logs and executive discussion documents

• Strategic planning and roadmap support materials

• Stakeholder engagement and coordination materials

• Risks issues dependency and mitigation tracking documentation

• Performance monitoring and status reporting products

• Environmental scans jurisdictional research and synthesis reports

• Executive-ready communications and presentation materials aligned with Ministry standards

• Deliverables will be completed in alignment with Ministry timelines priorities and quality expectations with flexibility to respond to emerging issues shifting priorities and executive requests

Experience and Skill Set Requirements

• Demonstrated experience in establishing/maintaining multiple collaborative relationships/partnerships with stakeholders.
• Demonstrated experience preparing and distributing project updates progress reports to project stakeholder while managing expectations pertaining to scope and timeline constraints.
• Demonstrated experience identifying and acquiring a mix of skilled resources necessary to complete project assignments/deliverables; including clarifying roles and responsibilities.
• Demonstrated experience communicating across many functional areas to actively engage project stakeholders and manage client expectations with diverse interests technical and non-technical backgrounds using the appropriate level of political acuity and messaging for the audience.
• Experience handling difficult situations and managing stakeholder alignment to ensure program success.
• Written communication skills to prepare authoritative recommendations proposals and reports.
• A team player with a track record for meeting deadlines.
• Strong discipline in resolving resourcing and inter-personal conflicts ensures knowledge is shared among team members to achieve project objectives.
• Demonstrated experience leading presentations for senior management stakeholders and teams.

40%

• In-depth knowledge and handling of project and program management methodology and techniques.
• Ability to promote I&IT program and project management best practices and adherence to standard methodologies.
• Experience gathering and developing business and technical requirements to create and maintain a detailed program project schedule and/or integrated plan.
• Experience directing program and project teams to ensure program and project deliverables are delivered on time and adhere to government and ministry standards.
• Extensive experience coordinating and monitoring program and project processes developing/communicating guidelines and procedures.
• Experience with resolution of resourcing and inter-personal conflicts negotiates changes to resourcing ensuring knowledge is shared among team members and program objectives and deliverables are met in a timely manner.
• Ability to proactively identify potential program risk events and issues before they occur including identification of appropriate mitigating strategies and plans.
• Experience with effective articulation and prioritization of issues and risks to senior executive levels and recommendations of mitigation strategies for decision makers.
• Experience with establishment and facilitation of program steering committee and stakeholder forums and meetings.
• Experience with providing project program and/or portfolio reporting to multi-stakeholders at senior executive levels.
• Experience with promoting Public Sector I&IT standards and best practices for project management to facilitate control of system quality adherence to standard methodology and the control of the use of I&IT resources
• BSc/BA Diploma in Management or a relevant field
• PMP is an asset.

30%

• Ability to think and act strategically. Big picture thinking and solid understanding of program scope management and operations.
• Good understanding of the wider objectives and how to ensure strategic alignment of the program to business priorities.
• Experience leading organizational development strategy development business and program planning.
• In-depth knowledge and experience producing program and project management artifacts and deliverables required to support program strategic objectives.
• Experience/knowledge of service delivery models.
• Ability to identify opportunities for process improvement within shared service model; Monitor and evaluate effectiveness of shared services.
• Ability to work positively with the wide range of individuals and stakeholders involved in program management.
• Strong leadership and management skills and experience.
• Strong stakeholder management and communication skills and experience.
• Strong presentation and meeting facilitation expertise.
• Ability to find innovative ways to resolve problems and pro-actively manage program issues and risks.
• Ability to use appropriate strategies and actions to proactively overcome resistance to change and capitalize on forces in support of change during all stages of program projects concept definition planning implementation and close-out.
• In-depth knowledge of strategic program budgeting and resource allocation methods and techniques to ensure program success.

30%