Program Manager Psp

WHO WE ARE
When it comes to health were always looking for waysto push for better. Its why we were founded in the first 1957 ourfounder pharmacist William Wilkinson witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughters prescription. Heknew there had to be a better way. So he introduced North Americas firstprepaid drug plan and GreenShield was born as a non-profit with a missionto support better health for all Canadians.

We arent just a health and benefits company. Werethe only non-profit social enterprise that brings worlds of coverage andcare together all in one place.
Were noble challengers purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $94406.00 - 142069.00

• Design implement and oversee patient programs tailored to client and patient needs ensuring alignment with strategic goals and KPIs.
• Develop and implement governance principles issue escalation processes and corrective action plans to optimize program performance.
• Foster and maintain strong relationships with clients healthcare providers and stakeholders to ensure collaboration and program success.
• Oversee daily operations including patient enrollment service delivery and program performance monitoring.
• Analyze KPIs to identify opportunities for process improvements and ensure programs meet or exceed targets.
• Recruit train and manage program staff providing feedback support and development opportunities to maintain high service standards.
• Serve as the primary contact for clients addressing inquiries ensuring satisfaction and maintaining transparent communication.
• Participate in regular client meetings to review progress discuss strategic compliance and operational updates and identify areas for improvement.
• Build and maintain relationships with PSP vendors prescribers and other stakeholders ensuring program alignment and satisfaction.
• Collaborate with Pharmacy Services to oversee product distribution per client criteria ensuring shipment coordination and inventory reconciliation.
• Support Reimbursement Services teams managing reimbursement navigation financial assistance and coverage renewals.
• Monitor clinical KPIs manage escalations and support clinical visits and patient education initiatives ensuring adherence to touchpoint schedules.
• Manage program budgets ensuring cost-effective use of resources to meet financial and operational goals.
• Propose and implement solutions to enhance program efficiency and value.

WHO WERE LOOKING FOR

• BSc in Healthcare Business Administration or a related field (Masters preferred)
• Experience in patient support or healthcare program management with a focus on operational excellence and stakeholder collaboration
• 5-10 years of specialty pharmacy or patient support program experience
• Strong understanding patient support services specialty pharmacy operations and reimbursement processes
• Leadership and Project Management;
• Communication and Interpersonal Skills;
• Analytical reporting; Operational Efficiency and Excellence
• Governance and Compliance; Resource Management

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions and ideate on interview questions. We also leverage AI for interview transcription support.

Required Experience:

IC