Program Manager eBay Memory

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

About the role and the team:

At eBay we believe great products dont just happentheyre built with passion collaboration and a drive to make things better. The eBay Memory Initiative focuses on building personalized experiences that showcase eBay as the platform of choice for enthusiasts making every users experience uniquely their own by enabling them to pursue and grow their passions. By bringing to bear customer insights behavioral signals and platform capabilities we aim to build experiences that feel uniquely tailored to every buyer and seller.

This program aims to deliver personalized relevant and inspiring experiences to attract and retain customers. If youre excited about shaping the way great products come to life and improve experiences for millions of customers wed love for you to join us!

In the role of Program Manager at eBay youll play a key role in cross-functional central initiatives to achieve business goals. Youll collaborate with product engineering design and business stakeholders to deliver complex projects that move the company forward. Youll bring rigor and growing product and technical command to help teams stay aligned make smart tradeoffs and deliver impactful results. This role is ideal for someone who has independently led sophisticated programs and is ready to expand their strategic influence and operational rigor.

As a Program Manager in this space your work directly impacts how this initiative is designed to provide a uniquely tailored and inspiring user journey that builds lasting customer loyalty. You will work closely with engineers product managers and cross-functional partners to plan features that support the launch of product roadmap!

This role goes beyond operational excellence; youll be at the center of being a strategic thought partner driving alignment identifying risks early and delivering real impact.

Located in our Toronto office this position is hybrid!

What you will accomplish:

• Ensure program components align with the companys strategic goals and objectives.

• Drive programs that will improve personalization engagement and overall enthusiast experiences across eBays marketplace

• Build multi-quarter plans in collaboration with product and engineering leads guiding estimation and tradeoffs.

• Enable product readiness by driving alignment on goals timelines key decisions handoffs and updates; proactively flag risks or misalignments before they escalate.

• Track and manage project milestones risks budget and dependencies using clear reliable tooling.

• Introduce scalable practices such as risk logs intake processes or RASCI documentation that improve delivery hygiene and reduce team friction.

• Lead prioritization discussions with cross-functional partners supporting data-driven and customer-centered decisions.

• Facilitate clear communication confidently across engineering product marketing finance and executive audiences.

• Identify and implement tools workflows or process improvements that increase delivery speed and transparency.

What you will bring:

• 5 years of Program management experience including ownership of complex multi-team initiatives with close collaboration with the Product management team.

• This role will partner closely with engineering teams; the roles primary focus is on driving product outcomes roadmap execution cross-functional alignment and business impact.

• Strong understanding of product delivery technical dependencies and risk management.

• Trusted cross-functional partner who can influence without authority by keeping teams aligned informed and unblocked.

• Strong communicator and facilitator; comfortable navigating ambiguity and influencing decisions.

• Experience using data to monitor program health measure outcomes and inform prioritization decisions. Influence planning frameworks and operational excellence across multiple teams

• Proficiency with program tracking and planning tools like JIRA Airtable or Confluence.

• Domain experience delivering consumer-facing products in eCommerce marketplaces search knowledge graphs LLMs or related domains pertaining to selling and buying is highly desirable.

• Collaborating with planning partners to build planning frameworks that would improve operational performance throughout the organization.

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including RRSP eligibility various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

This job posting relates to an existing vacancy within eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility.

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