Program Director, Full-Time

The Program

At Taproot Community Support Services were a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day with a voice in shaping Taproots future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation we harness business for good. Since 1983 weve grown steadily now delivering support across Alberta British Columbia and Ontario through more than 90 contracts.

Our 800-plus employee-owners live by five shared values: we are stronger together we lead with optimism we embrace challenges we respect every voice and we go above and beyond. Guided by these principles we deliver more than 125 community-based services each year. We walk alongside about 1600 children youth families and people with diverse abilities with revenues exceeding $70 million.

The Position

We are looking for a dynamic and creative full time Program Director to join our Community Living Division to oversee the Okanagan and Prince George area programs. This position oversees a group of Residential Outreach Community Inclusion and Home Share programs in the Okanagan areas of Penticton Kelowna and Summerland along with Prince George with a focus on trauma-informed culturally responsive care.

The Program Director provides operational oversight leads a team of Program Managers and ensures programs meet contract obligations and Taproots standards. This includes responsibility for human resources financial and quality management and strategic development. The successful candidate will also contribute to agency-wide planning and policy-making as a member of the National Leadership Team.

The position will be based out of our program location in Penticton British Columbia.

Travel Requirements:
This position will require regular travel throughout the Okanagan and Prince George areas using a personal vehicle. The role could also involve travel to remote communities in the future. A valid drivers license and reliable personal vehicle are essential.

Schedule:
One (1) permanent full-time position available working 40 hours per week:
Monday through Friday 0830-1630 hours may vary to meet the needs of the programs
Requires the full ability to perform on-call duties which may include weekends statutory holidays and evenings.

In Your Role You Will

Recruit screen hire and evaluate performance of Program Managers in compliance with established policies and objectives of the agency and contributions in attaining objectives; take disciplinary action when required.
Monitor the service delivery of staff professionals volunteers and others individuals involved in front line work to ensure quality of care; coach and mentor managers and lead and participate in team building activities; provide support to program managers with program operations.
Provide human resource generalist expertise and consultation on complex personnel matters.
Manage complex program and public relations issues.
Attend meetings of the national leadership group.
Participate in establishing operational procedures rules and standards relating to employees financial disbursements and accounting requirements that comply with agency policy current standards and legal requirements; coordinate and monitor outcome evaluation quality improvement and safety protocols and procedures.
Contribute to developing agency policies and procedures by participating in agency planning policy-making and other committees; involves and leads programs in governance initiated activities such as strategic planning new initiatives and community development activities
Develop and establish standards and accountability/control mechanisms for assigned areas of responsibility.
Ensure programs and managers comply with policies procedures and values of the agency and use best practices when supporting person served.
Ensure all professional licensing and/or other accreditation requirements meet legal regulatory. and other requirements.
Establish and implement short and long term goals objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
Plan develop and implement strategies for generating resources and/or revenues; lead in the development of new programs and services through proposals changes to existing programs and/or collaboration with community partners.
Determine budgetary operational and organizational requirements related to assigned responsibilities; prepare and write funding proposals; oversee development and management of annual budgets of programs in the division and perform periodic cost and productivity analyses.
Review activity reports critical incident reports financial statements and other documentation to determine progress and status in attaining objectives; revises objectives and plans in accordance with current conditions and document in quarterly reports to the Executive Director.
Provide comprehensive written annual reports to the executive director that address i) operation of current programs and their compliance with agency policy contract terms externally imposed standards and legal requirements ii) the implementation and review of long-term plans and iii) any other issues related to the regions achievement of their
mission.
Advocate effectively for persons served.
Represent the agency at various inter-agency forums as well as to the media government agencies families/caregivers funding bodies and/or the general public/local community; network with other agencies organizations individuals and community groups for the benefit of the persons served and program including participation on community boards committees and professional groups.
Participate in and network with the community through inter-agency meetings working groups and/or special partnership projects.
Ensure managers utilize practices that promote the health welfare safety and security of persons served and staff.
Comply with and utilize appropriate crisis prevention and intervention standards and practices.
Operate motor vehicles safely and legally while transporting persons served or on WJS business.
Provide on-call and emergency coverage on pager or cell phone as required.
Perform miscellaneous job-related duties as required.

***Prior to confirmation of employment all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

Education & Experience:
A degree in human services social sciences or related field
35 years of leadership experience in human services or similar management environment
Experience with financial and HR management
Knowledge of CLBC Indigenous practice standards and licensing regulations

Skill Set (Required Competencies):
Strong leadership and team-building skills
Ability to manage complex program operations
Excellent communication and relationship-building skills
Cultural competency especially in working with Indigenous youth and families
Sound judgement and problem-solving ability

Additional Requirements
Current CRRA Government Screening Letter
Valid Class 5 Drivers License and access to a reliable vehicle
First Aid and CPR (Level 1)
Experience with sign language or alternative communication strategies is an asset

What Taproot Community Support Services Does

At Taproot your passion for helping others can truly make a difference. As an employee-owned company we value collaboration learning and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters and together were building a company were proud of.

Our Employees Enjoy

Employee ownership from day one through our EOT with opportunity for profit-sharing dividends
Work/life balance
Learning and career development opportunities
Competitive wages and salaries
Paid vacation and benefits for eligible employees
Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
Professional development opportunities and job-related training
Employee and Family Assistance Program
Long Service Milestone rewards
Employee referral bonus program
A values-driven workplace as a Certified B Corp were committed to using business as a force for good

For more information on Taproot Community Support Services visit our website:

No candidate will meet every single desired qualification. If your experience looks a little different from what weve identified and you think you can bring value to the role wed love to learn more about you! Please apply.

Equal-Opportunity Employer
Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer we prioritize diversity equity and inclusion across all operations. Were seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.
We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.