Program Data and Quality Support Coordinator- (Pending Union Classification Approval and Funder Approval)
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Job Summary
Job Title:Program Data and Quality Support Coordinator
Status: Regular fulltime (Union position)
Number of Vacancies:1
Wage:$29.17 -$33.49 (starting$29.17)
Grid:12
Hours: 35 Hours/Week
Schedule:This position requires availability for at least two days per week Monday to Friday for either morning shifts (8:30 AM4:00 PM) or evening shifts (1:00 PM8:30 PM).
Start Date: May 11 2026
End Date:March 31 2027
Date Posted:April 8 2026
Closing Date: Open Until Filled
Please note that internal applicants must apply by April 15 2026.Internal applications received after this date will not beconsidered as internal and seniority will not apply. Position will remain openuntil filled.
PURPOSE:
The Program Data and Quality Support Coordinator in Language Programs Department will work alongside Manager to ensure the accuracy consistency and integrity of LINC program dataincluding in ICAREacross the full client lifecycle by monitoring validating and coordinating client course and attendance information; supporting timely and accurate data entry and follow-up from intake through participation status changes and exit; and acting as a key liaison between program teams and data/IT functions to enable reliable reporting and informed program management.
DUTIES AND RESPONSIBILITIES:
Conduct routine program-level data quality checks to ensure LINC client records attendance and course data are complete and accurate in CRM and associated funder databases & reporting (e.g. ICARE)
Cross-check data entered by instructors and Program Assistants against class lists schedules and attendance records.
Monitor and flag client eligibility and status issues (e.g. ineligible inactive or incorrectly coded clients) for follow-up.
Support resolution of rejected ICARE records by reviewing source data and coordinating corrections with program staff.
Assist with course and class data management ensuring instructors schedules delivery modes and locations are correctly reflected across all corresponding systems.
Run basic queries and standard reports to support program monitoring and manager follow-up.
Identify recurring data issues and escalate systemic trends to LINC program manager and database coordinator/data team.
Act as a liaison between the LINC program and the central data & IT team supporting consistent interpretation and use of data processes.
Support onboarding and ongoing guidance for staff on standardized & accurate and timely LINC data entry practices and expectations. Serve as the program data point person coordinating data readiness during reporting periods by conducting pre reporting checks flagging training needs to Program Management and supporting LINC participation in data related pilots or process changes in collaboration with the central data/IT team.
Maintains related records and statistics to produce quarterly annual reports as
required.
QUALIFICATIONS:
Diploma in Business Administration Information Systems or a related field.
Minimum 2 years recent data administration or reporting within LINC or comparable government-funded programs; or an equivalent combination of education training and experience.
Sound knowledge of LINC program policies procedures and funder reporting requirements.
Demonstrated knowledge of ICARE including data entry standards validation processes and error resolution.
Understanding of client eligibility attendance tracking and lifecycle data requirements (intake to exit).
Knowledge of data quality assurance practices privacy legislation and confidentiality requirements.
A Criminal Record Check is a requirement ofemployment.
APPLICATION REQUIREMENTS:
To apply please upload your resume and cover letter asseparate attachments. As part of the application process you will beprompted to complete a short questionnaire. Please ensure all questions areanswered.
To view all opportunities at DIVERSEcity visit INFORMATION:
Please note that we currently have staff on the recall an applicant on the recall list applies to this vacancy the provisionsunder Article 13.5 Recall of the Collective Agreement will applyand we will not consider internal applications from those with less seniority.
This position is based in our Surrey office and iscompletely in-person services. DIVERSEcity has implemented new safetyprocedures for in-office and in-person work to view our safety plan pleasevisit will be provided with the training and equipment to safely carry outtheir duties ensuring the best protection for our staff and clients.
A comprehensive job description will be provided to allcandidates shortlisted for interviews.
DIVERSEcity is committed to employment equity and encouragesapplications from people of all gender identities and expressions persons withdisabilities Indigenous peoples and visible minorities. Persons withdisabilities who anticipate needing accommodations for any part of theapplication and hiring process may contact our HR department at(). Any personal information provided will be maintained inconfidence.
About DIVERSEcity
DIVERSEcity Community Resources Society is a registeredcharity devoted to helping newcomers. For 40 years we have focused on providingspecialized services newcomers to find employment learn English find housingdeal with family challenges work through mental health issues and accessmedical care. DIVERSEcity is a client-centred organization committed to qualityand accountability. We value growth respect integrity and learn more about DIVERSEcity visit us at thank all applicants for their interest in thisopportunity; however only those selected for an interview will becontacted.
Required Experience:
IC
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