Program Administrative Assistant
Job Summary
This position requires a high level of professionalism strong communication skills (verbal/non-verbal language/interpersonal skills) organization and attention to detail computer information literacy records information management data integrity auditing and a keen focus on providing excellent serviced-focused interactions with students and staff. The individual must be able to consistently communicate with applicants students team members and stakeholders to consolidate feedback. They must be a self-starter and take ownership of the required workflow to ensure timelines are met and processes are followed.
Program Support (50%)
- Provide administrative support for apprentice and non-apprentice programs delivered through the Point Trotter Campus under the direction of the Academic Chair.
- Prepare and distribute routine communications to students regarding program requirements course schedules orientation materials welcome packages deadlines activities and other program communications.
- Support student admissions processes through report review applicant tracking communication of requirements and deadlines and administration of related processes.
- Enter and maintain program-related information within institutional systems such as ATOMS Banner and mySAIT as required.
- Coordinate Student for a Day and other student recruitment and outreach activities.
- Respond to student inquiries and provide accurate information regarding program processes timelines and available resources.
- Maintain student records and program documentation in accordance with institutional policies and privacy requirements.
- Assist with course classroom and examination scheduling activities as required.
- Compile maintain and coordinate program operational reports tracking documents and data requests.
- Assist the Academic Chair and instructional team with administrative processes that support program planning delivery and day-to-day operations.
Administrative Support (25%)
- Provide confidential administrative support to the Academic Chair including calendar management appointment scheduling correspondence and document preparation.
- Coordinate meetings for students faculty staff and external stakeholders including scheduling room bookings meeting invitations and preparation of materials.
- Support faculty by assisting with travel arrangements expense claims professional development requests instructional resource orders and related administrative requirements.
- Assist with onboarding activities for new instructors including salaried adjunct and casual faculty.
- Maintain departmental records and tracking systems including expense approvals p-card reconciliations professional development requests and other operational documentation.
- Organize maintain and archive electronic and physical records in accordance with institutional records management and retention requirements.
- Monitor and coordinate office and classroom supply requirements and ensure shared spaces remain organized and functional.
- Identify opportunities for process improvements and administrative efficiencies within established procedures.
Internal and external communications (10%)
- Serve as a primary point of contact for students faculty staff and external stakeholders.
- Respond to inquiries received through various communication channels and direct requests to appropriate resources when required.
- Establish and maintain positive working relationships with internal and external stakeholders.
- Communicate information in a professional accurate and timely manner while maintaining confidentiality and privacy requirements.
- Monitor and respond to shared departmental email accounts directing inquiries to appropriate resources as required.
Events and Campus Activities (5%)
- Assist with planning and coordinating campus events team-building activities orientations meetings and special functions including events such as Open House Women in Trades events and industry visits.
- Coordinate event logistics including room bookings catering audio-visual requirements equipment rentals participant registrations name tags and event materials.
- Arrange meeting invitations guest speakers and volunteer support as required.
- Support event execution and follow-up activities.
Other Related Duties (10%)
- Support special projects and operational initiatives.
- Assist with data collection reporting and document preparation requirements.
- Perform other related duties as assigned.
- High School Diploma is required or GED
Preferred
- Diploma or certificate in Office Administration Business Administration or a related field or an equivalent combination of education and experience.
Minimum Required
- One to two years of working in an administrative capacity
- Experience maintaining records and processing transactions.
Preferred
- Three to five years of administrative experience
- Post-secondary experience considered an asset
- Banner experience
- Power Apps is an asset
Minimum Required
Working knowledge of Microsoft Office applications including Outlook Word Excel and PowerPoint.
- Experience with Banner Freshdesk Cisco phone systems AI-enabled productivity tools and other administrative technologies is considered an asset
- Strong customer service orientation and commitment to supporting student success.
- Strong organizational and time management skills with the ability to manage multiple priorities and deadlines.
Required Experience:
Junior IC
About Company
The Southern Alberta Institute of Technology (SAIT) offers hands-on degree, diploma, certificate, continuing education and corporate training programs to develop the skills and knowledge employers demand.