Professional Services Engineer 1

At Arctic Wolf youwontjust watch the cybersecurity industry evolve youllhelp lead the change. Our global Pack is made up of people who thrive on solving hard problems moving fast and building technology that protects organizations around the to be recognized by Forbes CNBC Fortune CRN Gartner PeerInsightsand IDCMarketScape but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our AuroraPlatform.

Ifyourelooking for a meaningful work smartteammatesand the chance to make a real impact in a high-growth companythatsredefining security operationsArctic Wolf is the right place for you!

Our mission is simple: End Cyber Risk. Were looking for a Professional Services Engineer 1 to be part of making that happen.

Responsibilities:

• Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers
• Act as a liaison between customers and internal teams such as Security Services Product Management and Customer Success to solve technical problems and propose new feature development
• Primary technical resource for customers and partners during the deployment process including technical troubleshooting
• Engage with multiple constituents at the customer organization Business and IT
• Perform technical needs assessments of customer and/or partners
• Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement
• Perform other projects and responsibilities as assigned

Required Skills and Experience:

• Bachelors degree or combination of education and relevant experience
• CCNA certification or equivalent with history of networking and routing experience
• Aptitude and desire for technical learning and growth
• Strong experience in customer facing implementation roles customer advocate
• The ability to multi-task: researching product capabilities and balancing priorities for multiple projects and customers on a daily basis.
• A broad understanding of current IT infrastructure practices
• Experience with NetworkConfiguration andSecurity Windows/Linux Active Directory and Virtualization troubleshooting and configuration
• Strong background and hands-on experience with at least 2 or more of the following networking technologies (FW switch etc): Cisco Juniper Check Point Palo Alto or Fortinet
• Experience developing processes and managing projects in a technology-based service organization
• With current and in-depth experience in two or more of the following areas
  • Small to medium sized business environment networking practices
  • Endpoint deployment and management (Mac Windows Linux)
  • Microsoft Active Directory (Group Policy Server Administration etc)
  • Virtualization technologies
  • Firewall technologies
  • Cloud Platforms AWS Azure GCP
• Fanatical devotion to customer service business quality and data security
• Assist with developing processes and managing projects in a technology-based service organization
• The ideal candidate thinks out-of-the-box and energizes others with passion quality and commitment.
• Excellent organizational skills and written/oral communication skills
• The ability to be flexible and work in a rapidly changing environment is required
• This is an in office position - candidates can sit in Eden Prairie MN San Antonio TX or Waterloo Ontario Canada - any are fine as we require team members work from a corporate office
• Some travel may be required up to 5%. Passport is required.

Nice to have Skills and Experience:

• Linux CLI
• Python Powershell / General scripting experience

On-Camera Policy:
To support a fair transparent and engaging interview experience candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection improves communication and allows for full engagement from both candidates and interviewers. We understand that technical bandwidth or location-related challenges may occasionally prevent video use. If this applies candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf:

At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2024) Best Places to Work USA (2021-2024) Great Place to Work Canada (2021-2024) Great Place to Work UK (2024) and Kununu Top Company Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 7000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.

Our Values:

Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages including:

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical mental health dental disability life and AD&D and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing

Security Requirements

• Conducts duties and responsibilitiesin accordance withAWNs Information Security policies standardsprocessesand controls to protect the confidentialityintegrityand availability of AWN business information (in accordance withour employee handbook and corporate policies).
• Background checks arerequiredfor this position.
• This position may require access to information protected under U.S. export control laws and regulations including the Export Administration Regulations (EAR). Please note that if applicable an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.