Professional Services Consultant I

The Technical & Professional Services team brings together curious problem-solvers who care deeply about their clients their craft and one another. The work is challenging meaningful and rarely done alone. People share what they know step in when support is needed and celebrate each others success. It is a team where you can grow make a real impact and enjoy the people you work alongside. Wyatt Hook Director Technical & Professional Services

Ready to shape the future of workplace learning Join Absorb as a Professional Services Consultant and help bring customer learning strategies to life through hands-on Professional Services delivery. From LMS administration and technical configuration to reporting analytics integrations and other purchased services youll complete high-quality deliverables from documented requirements in partnership with Absorbs Client Services organization. Every project brings a new challenge a new customer story and a new opportunity to make a lasting impact all while collaborating with a passionate team that loves solving complex problems and helping customers succeed.

What youll do:

• Complete assigned Professional Services deliverables in accordance with the Statement of Work documented requirements timelines and established quality standards.

• Lead discovery and requirements sessions with client stakeholders and turn the output into statements of work with defined milestones deliverables and acceptance criteria.

• Review documented requirements and clarify questions dependencies or gaps with the stakeholders before beginning work.

• Coordinate internally and externally with stakeholders and relevant technical teams to communicate progress surface blockers and confirm priorities for assigned deliverables.

• Complete hands-on configuration of Absorb LMS environments including departments and roles enrollment rules automated workflows branding e-commerce settings reports and other purchased deliverables.

• Complete assigned configuration and data-related work and coordinate with internal stakeholders on data migration single sign-on (SAML 2.0 OIDC) REST API use and scheduled data feeds working with Technical Services on build and testing as required.

• Manage a portfolio of assigned deliverables across multiple concurrent engagements tracking work status dependencies effort and due dates and reporting progress or risks to Absorb CS stakeholders and Professional Services leadership.

• Document completed configurations validation results decisions and handoff notes so the internal stakeholders can coordinate client review and final acceptance.

• Act as a consulting resource to internal teams on LMS administration and data questions that fall outside standard support.

What youll bring:

• Hands-on administrator experience with at least one commercial LMS such as Absorb Docebo Cornerstone SAP SuccessFactors or Workday Learning.

• A record of completing hands-on deliverables across multiple concurrent client engagements each with defined requirements timelines and quality expectations.

• Working knowledge of single sign-on standards (SAML 2.0 OIDC) REST APIs and flat-file data feeds.

• Comfort with data: building reports validating imports and documenting results clearly for the internal and external stakeholders.

• Familiarity with e-learning standards (SCORM xAPI AICC) and HRIS or HCM integrations is an asset.

• PMP CAPM or comparable project management training is an asset.

• Bachelors degree or equivalent practical experience.

Are you ready to become an Absorber

What we offer:

• Fully remote-first work with flexible work arrangements

• Comprehensive Health and Wellness Benefits including retirement savings programs eligibility for two different bonus plans generous time off comprehensive medical and dental benefits based on your country of location

• New Hire Equipment Allowance and monthly Flex Allowance to support your success

• Endless opportunity for career growth and internal mobility

• Employee driven DE&I programs

Who are we

Absorb Software is the leading global AI-driven learning platform provider helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach Absorb empowers businesses to align learning with strategic goals driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized scalable and engaging learning experiences for employees customers and partners worldwide. Trusted by over 3300 organizations and 34 million users Absorb is redefining the future of workplace learning through cutting-edge AI seamless integrations and an unwavering commitment to innovation. We empower learners to enrich their lives workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do

• Were united and we grow through our commitment to elevating continual learning!

AI @ Absorb

We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting were redefining whats possible. We take an AIfirst approach to unlock human potential drive impact and scale better outcomes. As the world evolves Absorb is committed to growing with you. Investing in your skills every step of the way.

We use AI tools to support our recruitment process such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.

Absorb is proud to be an equal opportunity employer we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs job requirements and individual qualifications. Should you require any accommodation during the recruitment process please indicate this on your application and we will work with you to meet your accessibility needs. For any questions please contact us at

Successful candidates for this position will be subject to pre-employment background screening including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Required Experience:

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