Production Support Engineer
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Job Summary
Production Support Engineer
We are seeking an L1 / L1 Production Support Engineer to join the Equities Support organization of a global banking client. This team operates in a follow-the-sun support model and provides operational support for pricing risk and market data platforms used by trading and risk teams across APAC markets with a strong focus on Hong Kong operations.
This role combines application support incident management monitoring troubleshooting and light automation/development work. The ideal candidate is analytical technically curious and comfortable working in fast-paced high-pressure financial environments.
Responsibilities
- Monitor and support Equities and Risk applications in production environments
- Perform first-line investigation and triage of incidents alerts and batch failures
- Support overnight and morning risk/pricing computations for trading desks
- Analyze logs workflows and data flows to identify root causes
- Escalate complex issues to L2/L3 teams with appropriate analysis and context
- Execute operational procedures and support business-critical daily processes
- Support Airflow workflows and scheduling pipelines
- Validate market and risk data availability and integrity
- Collaborate with traders developers and support teams across multiple regions
- Participate in production deployments and release validations
- Contribute to automation monitoring and operational improvement initiatives
- Create and maintain operational documentation and runbooks
Required Qualifications
- 25 years of experience in Application Support Production Support Site Reliability Engineering (SRE) or Backend Engineering
- Good understanding of Java-based applications and backend systems
- Experience working in Linux/Unix environments
- Strong SQL skills and ability to investigate data-related issues
- Experience with monitoring and logging tools such as:
- Splunk
- Grafana
- Kibana
- ELK Stack
- Understanding of distributed systems and APIs
- Familiarity with:
- Kafka or messaging systems
- REST APIs
- CI/CD pipelines
- Git
- Strong troubleshooting and analytical abilities
- Excellent English communication skills
Required Experience:
IC
About Company
We see opportunity in technology. In domains such as cloud, AI, mainframe modernisation, DLT and IoT, we blend established practice with new thinking to help our clients stay ahead.
