Print Production Level 2

emergiTEL is hiring a Print Production (Level 2). This is a Contract role.
Location: Prince George British Columbia
Pay: $20/hr - $22.68/hr
Hours: 8:30 AM to 4:30 PM
Duration: 12 months
Job Summary:

• Deliver on-site facilities management services to end users ensuring operational excellence and a positive customer experience
• Support Service Level Agreements (SLAs) and maintain high service standards as part of a dedicated Service Delivery team

• Maintain high levels of customer satisfaction
• Act as the first point of contact for PC and software-related issues
• Pre-configure desktop equipment
• Arrange delivery and setup of desktop equipment
• Manage shipping and receiving of equipment for depot repair
• Configure and deploy scanning templates across devices
• Adjust and maintain third-party fax software (fax books print drivers settings)
• Provide print support (black & white and color printing)
• Manage supply inventory
• Maintain non-Clients finishing equipment
• Support print shop finishing including:
  • Hole punching
  • Laminating
  • Cerlox binding
  • Cutting
  • Binder insertion
• Manage document databases including:
  • Adding and discontinuing records
  • Uploading updated forms
• Perform warehouse inventory tasks such as receiving sorting and stacking stock
• Maintain internal product websites including inventory levels and pricing updates
• Perform data entry for monthly processed orders for billing systems

• Strong customer service mindset with proactive problem-solving abilities
• Ability to work independently with strong attention to detail and time management
• Proficiency in Microsoft Office email web browsing and file management
• Ability to troubleshoot routine technical issues following standard procedures
• Willingness to learn print production processes and finishing equipment
• Physical ability to stand walk bend and lift up to 50 lbs
• Positive attitude adaptability and openness to feedback
• Strong interpersonal and communication skills (verbal and written)
• Ability to operate in a networked PC environment efficiently and accurately
• Strong work ethic initiative and accountability