Product Readiness & Change Risk, Lead
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Job Summary
Who We Are:
Every transaction matters. Every Canadian matters. At Interac we protect both driving trust security and inclusion so our digital economy thrives.
Founded in 1984 Interac connects Canadians through secure digital payments advanced identity verification and industry-leading fraud protection. Connecting banks businesses and individuals Interac enables millions to send receive and manage money safely and effortlessly every day across both digital and physical environments.
As the backbone of Canadas financial ecosystem Interac facilitates over 20 million transactions daily supported by trusted partnerships with government and financial institutions. Consistently ranked as Canadas most reputable financial technology brand Interac is deeply embedded in the daily lives of Canadians.
Who You Will Work With:
The vacant Product Readiness & Change Risk Lead role will report to the Leader Quality & Certification CoE. This role is responsible for ensuring that all product and technology changes meet enterprise standards for delivery readiness risk management and operational acceptance within the Enterprise Delivery Framework (EDF). This role plays a critical leadership function in embedding consistent risk-based governance and gating discipline across the delivery lifecycle ensuring that changes are fit-for-purpose traceable and production-ready before release. The role directly supports Interacs objective to strengthen delivery quality and reduce production risk by shifting from judgement-based late-stage controls to structured evidence-driven readiness and risk management practices.
What YouWillDo:
- Own and operationalize readiness gating across EDF with particular focus on:
- Build readiness
- SIT / performance readiness
- Production approval
- Operational acceptance
- Ensure clear exit criteria and evidence are defined measurable and consistently executed across teams
- Drive standardization of readiness artefacts checklists and evidence models to support auditability and traceability
- Establish and lead a proactive lifecycle-based approach to change risk management ensuring:
- Risks are identified at intake and throughout the lifecycle (not just at release stage)
- Consistent risk evaluation across products and initiatives
- Implement and mature initiative evaluation and risk scoring approaches to determine appropriate governance rigor and gates
- Partner with Risk Security and Product teams to align operational regulatory and technology risks
- Partner with Technology Operations and Product teams to
- Ensure consistent application of readiness standards
- Clarify accountability between Product Engineering and Operations
- Embed readiness requirements early in the delivery lifecycle (not just pre-release) addressing current late-stage validation gaps
- Provide guidance frameworks and tooling direction to enable operational teams
- Define and standardize enterprise operational readiness expectations across all products and delivery teams
- Establish repeatable enterprise-wide readiness practices that shift the organization from decentralized inconsistent readiness approaches to standardized evidence-based operational assurance
- Define delivery KPIs (e.g. predictability cycle time milestone achievement).
- Drive data-informed improvements across delivery practices.
- Act as a change leader for EDF adoption. Drive awareness training and coaching across squads and product teams
WhatYou Bring:
- Bachelors Degree in Software Engineering Computer Science or related discipline.
- PMP PMI-ACP SAFe Agilist certifications are considered an asset.
- 7 years of experience in software delivery lifecycle governance release management or operational readiness
- Proven track record operating in complex regulated environments (e.g. financial services payments)
- Experience implementing or supporting enterprise delivery frameworks gating models or quality control practices
- Demonstrated ability to work across Product Engineering and Operations within a matrixed organization
- Strong understanding of end-to-end SDLC including requirements build testing release and operational acceptance
- Expertise in change risk management including early risk identification classification and mitigation
- Experience defining and applying operational readiness standards (e.g. monitoring resiliency incident readiness)
- Ability to design and implement evidence-based controls gating criteria and traceability practices
- Skilled in establishing enterprise standards and improving consistency across diverse delivery models
What Were Offering:
The hiring range for this position is $125000.00 - $145000.00 and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills experience and job-related knowledge but Interacs commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future and includes:
- Generous vacation and wellness days to help you recharge
- Comprehensive employer-paid benefits coverage for peace of mind
- Market-leading employer-funded RRSP program to invest in your future
- Flexible hybrid work model for better work-life balance
- Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
- Pregnancy and parental leave top-up to support growing families
- Charitable donation matching with United Way to amplify your impact
Why Join Us
At Interac the impact we make and the people who drive it is profound. When you become part of our team youre joining a purpose-driven organization thats shaping the future of digital finance in Canada. Heres what you can expect:
Investing in the Future Help us unlock digital prosperity for all Canadians.
Innovative Thinking Collaborate on products practices and platforms that redefine whats possible.
Inclusive Culture Be empowered to bring your whole self to work and realize your full potential.
Inspiring Community Work in an ecosystem where we lift each other up and rise together.
Intentional Support Enjoy flexible supportive offerings that prioritize your total wellness.
Additional Pre-Employment Requirements:
To ensure the integrity of our organization successful candidates will be required to complete background checks which may include Canadian Criminal Credit Check Canadian ID Cross-Check Public Safety Verification 5-year Employment Verification Education Verification Credit Check and Social Media Check.
Equal Opportunity Employer
Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds experiences and perspectives come together. Thats why we are committed to providing fair and equitable employment opportunities for all individuals without discrimination based on race color ancestry ethnic origin place of origin citizenship creed sex sexual orientation gender identity or expression age marital or family status disability or any other characteristic protected by applicable law.
If you require accommodation during any stage of the application or recruitment process please contact us at We will work with you to meet your needs.
Please be aware that certain individuals are misusing Interac Corp.s name and logo to promote fictitious employment opportunities. Interac Corp. never requests solicits or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims losses damages expenses or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.
About Company
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