Product Operations Manager

About us

At Bethink Labs we believe the most important products of the next decade havent been built yet but we sure are working on it. Were a product innovation firm working at the forefront of AI-enabled experiences. We launch new products to market through our innovation studio and partner with leading brands ready to move past the hype and ship real scalable AI into the hands of their customers. We work across automotive healthcare fitness sports media and games. Not because we cant pick a lane but because the problems worth solving never do.

We dont hire just for talent we hire for passion. Were a crew of engineers designers and product leaders who pour themselves into everything they touch whether thats a product launch or a hobby they picked up two weeks ago that theyre already weirdly good at.

Headquartered in California with an office in Toronto and teammates across North America youll work on AI-driven client engagements and internal innovations alongside people who care deeply about craft move fast without cutting corners and will absolutely drop a Star Wars prequel quote on you in a Slack thread when you least expect it. Were shaping how intelligent systems show up in everyday life and were looking for people who want in. Pull up a chair and help us build products that matter.

About the role:

Were seeking an experienced Product Operations Manager to own and elevate our product operations function. This isnt a support role in the traditional sense youll be building not just maintaining. Youll own the strategy and execution for production environment stability incident response and operational excellence. This means designing and implementing a robust incident management organization establishing Configuration Management and Release Management processes and creating the operational foundation that allows our company to scale.

This is a high-impact ownership role that requires both technical depth and strategic thinking. Youre not an order taker youre a doer and a strategist who will define how Product Ops functions at Bethink Labs. Youll have the autonomy to design processes make decisions and build systems that reduce the operational burden on our leadership team.

What youll do:

• Own and lead production operations - youll lead a team of product experts and be the go-to authority for critical incidents managing live triage calls and driving rapid resolution
• Design and build our incident management organization establishing processes defining escalation paths and creating the operational playbook
• Lead and develop a product operations team establishing best practices and elevating team capabilities
• Own Change Management and Release Management processes
• Drive continuous improvements through post-mortems root cause analysis and implementation of preventive measures
• Act as the stakeholder-facing escalation point during critical issues
• Identify gaps in our operational maturity and independently develop plans
• Partner with Engineering QA and the Product team to improve system reliability and operational efficiency

What were looking for:

• 5 years in product operations technical operations or similar roles supporting technical teams with at least 2 years of leadership experience
• Proven track record of ownership and building processes as a recognized leader directing teams during critical situations identifying operational gaps and developing roadmaps to address them
• Ability to discern truly urgent problems from routine issues
• Fast learner capable of understanding complex technical systems quickly
• Strong communicator who knows when and how to push back constructively
• Technical proficiency and experience in QA testing methodologies and quality assurance processes
• Experience with monitoring tools (Dynatrace Datadog or CloudWatch)
• Experience with Crashlytics (or similar crash reporting tools)
• Proficiency with AWS infrastructure
• Technical knowledge of GraphQL and REST APIs
• Technical knowledge of CI/CD pipelines and deployment processes
• Familiarity with iOS and Android platforms and their operational characteristics
• Familiarity with technologies such as React TypeScript and JavaScript

In Short
Were looking for people who take ownership move fast without cutting corners and are genuinely curious about solving hard problems. Were nimble were bold and were building products that matter. If that sounds like your kind of place lets talk.

Location

Our team is distributed across North America. Were headquartered in California and have a Toronto hub with an office in the downtown core. This role is remote-first based in Toronto.

Pay

$00 CAD. This represents base salary only and does not include other variable compensation components of our total compensation (i.e. annual bonus benefits etc.). Final compensation will be set fairly and thoughtfully based on experience expertise and alignment with the roles responsibilities.

Vacancy Status
This posting is for an existing vacancy

Use of AI in Hiring
We may use artificial intelligence (AI) tools to support parts of the hiring process. These tools assist our recruitment team and streamline our process but do not replace human judgment. All interviews evaluations and hiring decisions are made by the team at Bethink Labs.

Accessibility
We want to make sure everyone can put their best foot forward. If you need any accommodations during the application or interview process just let us know at

Diversity & Inclusion
Our team includes lucid dreamers aspiring carpenters musicians and tinkerers from all over the world and we like it that way. Different perspectives make us better at solving problems and building products people actually want to use. Were actively working to build a team where everyone feels like they can show up as themselves wherever and whoever you are.

Equal Opportunity
Bethink Labs is an equal opportunity employer. We evaluate candidates based on their skills creativity and potential to do great work - not their race colour religion gender gender identity sexual orientation national origin age disability veteran status or anything else that has nothing to do with the job.

Required Experience:

Manager