Product Operations Manager

AboutMealSuite

MealSuitebuilds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less fast-growing team working on meaningful problems that directlyimpactpatient and resident care.

About the Role

We are seeking a Product Operations Manager to help optimize and scale howMealSuitesProduct organizationoperates. Product operates as three distinct pillars and this role is the newly created owner of consistency efficiency and trust across them. Youlldrive process improvements end-to-end from diagnosing gaps to driving adoption while serving as the connective tissue between Product Engineering Sales and Customer Experience.

This is a highly autonomous role suited to someone who thrives without a defined playbook is energized by ambiguity and is ready to build the standards processes and trust that will move the organization forward.

WhatYoullDo

• Identifyprocess gaps and own the implementation end-to-enddiagnosis through adoption including change management and communications

• Design and continuously improve outcome-based processes for intake execution and release partnering with Agile Delivery on release planningand proveitsworking with data

• Serve as the connective tissue between Product Engineering Sales and Customer Experience keeping release schedules and roadmaps clear honest and measurable

• Standardize how feature requests and customer feedback flow to the right teams and champion consistent workflows across Productholding the line on adoption not just documentation

• Build the metrics and reporting that give leadership a real-time view of product health.

• Leverage AI to accelerate and automate product workflows reducing friction for Product Managers and Product Owners

What You Bring

• 36 years in Product Operations Product Management Program Management or a closely related field witha track recordof designing processes that wereactually adoptedand drove measurable improvement

• Proven change management experiencecommunicating the why driving buy-in and ensuring adoption not just defining what should change

• Comfortable analyzing data to make recommendations with OKR framework and project health reporting experience

• Strong clear communicator who thrives without close direction or a defined intake process to lean on

• Familiarity with PM tools like Jira/ProductBoard and AI tools like Claude Cowork are a plus; direct SaaS/product experience is helpful but notrequired

WhyYoullLove Working Here

• Unlimited paid time off we trust our employees to create balance

• Retirement savings support employer retirement contribution programs

• Health benefits comprehensive medical dental vision life and disability coverage from day one

• Hybrid flexibility balance in-person collaboration with remote work

• Career development opportunities we invest in your long-term growth

• Opportunity to build the standards and processes that shape how our entire Product organization operates

• Purpose-driven work that directly improves dining experiences and quality of care

Compensation:
$90300 $105000 CAD / $112200 $120000 USD

Additional Information Wewant to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation during our application process please contact us at.

MealSuiteuses AI-assisted tools during parts of the hiring process including screening and workflow automation. All final hiring decisions are made by people. This is a current vacancy and we are actively hiring for this position.

Required Experience:

Manager