Private Lending Officer

We are seeking a Private Lending Officer to join Manulife Banks Concierge Banking team where you will deliver high-touch white-glove service to high-net-worth clients across a broad range of lending and banking needs. This role plays a critical part in supporting our mission to provide exceptional client-centric financial solutions by ensuring accurate timely and seamless execution of complex banking transactions and inquiries. You will collaborate closely with Concierge Banking advisor partners Operations and Specialized Lending teams to deliver tailored service and drive strong client outcomes. This is an excellent opportunity to deepen your expertise in specialized lending and private banking while building strong relationships in a fast-paced client-focused environment.

Position Responsibilities:

Transactional Support & Payment Requests

• Process complex wire payments fund transfers and other transactional requests for private banking clients

• Ensure accuracy compliance and timely execution of all client instructions

Sub-Account & Lending Inquiries

• Support inquiries related to sub-account renewals payments rate changes and maintenance

• Provide guidance across lending products including mortgages and Manulife One (M1) accounts

General Banking & Account Support

• Respond to client inquiries including bill payments account functionality signing officer updates and Interac e-Transfers

• Assist with credit card inquiries name changes and GIC-related requests

Account Openings

• Support Adva and Business Banking account openings for clients requiring personalized concierge-level assistance

Fee Waiver Requests

• Review and process fee waiver requests related to operational or banking exceptions

Relationship Care & White Glove Service

• Deliver proactive high-touch client experiences tailored to high-net-worth individuals

• Identify opportunities to improve the client experience

• Build strong partnerships across Concierge Banking advisor partners Operations and supporting teams

Key Accountabilities:

• Respond in a timely manner to advisor and client inquiries related to specialized lending (45%)

• Serve as the primary point of contact for a specialized lending territory when the Concierge Banker is unavailable (10%)

• Ensure accurate completion of specialized lending documentation by partnering with advisors advisor partners and clients throughout the full lending lifecyclefrom application through funding (20%)

• Actively participate in all sales team meetings and events (5%)

• Identify and share cross-sell opportunities across business units (10%)

• Develop a strong understanding of the market served to support business development and client acquisition efforts (10%)

What Success Looks Like:

• Delivering consistent exceptional service that builds strong client loyalty

• Completing client requests accurately and within established service level agreements

• Demonstrating deep knowledge of Manulife Banks product suite

• Acting as a trusted partner to clients advisor partners and internal stakeholders

Required Qualifications:

• Previous experience in private banking lending operations commercial banking or high-net-worth client service

• Proven experience handling complex financial transactions and client inquiries within banking or lending environments

• Post-secondary education in Business Finance or a related field (or equivalent experience)

• Strong understanding of lending products banking operations and client servicing best practices

• Proficiency in Microsoft Office Suite (e.g. Excel Word Outlook)

Preferred Qualifications

• Experience with Manulife Bank products including mortgages Manulife One (M1) GICs deposits and credit cards

• Bilingual proficiency in English and French is preferred

• Strong communication skills with the ability to simplify complex financial concepts

• High attention to detail and accuracy in processing transactions and documentation

• Demonstrated ability to manage multiple priorities and solve complex non-standard client requests in a remote environment

When You Join Our Team

• Well empower you to learn and grow the career you want

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words

• As part of our global team well support you in shaping the future you want to see

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.