Planning and Development Assistant (Development)

This position is primarily responsible for providing clerical support for the development component of the Planning & Development department and a first point of contact for county residents.
Secondarily this position will also provide additional clerical support for the planning component of the department.

This is an on-site position.

KEY DUTIES AND RESPONSIBILITIES
Administrative (50%)

• Types correspondence agendas minutes reports and other related materials as required.
• Accepts and receipts payment for municipal goods and services and ensures that batches get closed on a weekly basis.
• Completes refunds as necessary for (e.g. lot grading and approach deposits).
• Accepts incoming mail for the department and distributes/addresses as needed.
• Creates and completes data entry for indexing and document filing of internal referrals compliance certificates development applications enforcement complaints and other documents.
• Performs data entry of development applications as an E-Site Administrator.
• Compiles documentation for minor POPA information requests and Records Search.
• Completes and compiles documentation and issues Routine Records Search requests.
• Monitors and ensures that relevant development information on the Countys website is updated as necessary.
• Performs data entry of development applications as an E-Site Administrator Enforcement.
• Assists with enquiries received from internal departments.

Development Permits (15%)

• Assists customers in understanding and completing development applications and ancillary applications (approaches).
• Supports the Development Officer(s) and Technician when responding to public inquiries and applications related to all development related matters.
• Processes Lot Grading Certificates in accordance with Lot Grade Procedure and refunds accordingly.
• Undertakes all development application referrals as required.

Safety Codes (15%)

• Assists customers in understanding and completing Safety Code (Building Electrical Plumbing Gas and Private Sewage) applications.
• Undertakes monthly audit of Safety Code permits.
• Reviews monthly invoice of Safety Codes contractor for accuracy.
• Provides backup to contracted Safety Codes Assistant entering all Safety Code permits.

Front Counter (10%)

• Covers the departments front counter and accepts development and building permit applications requests for compliances and approach applications.
• Answers telephone email and counter inquiries for the department.
• As appointed by Council as a Fire Guardian issues fire permits as required.

Other Related Duties (10%)

• Provides back up and holiday relief for the Planning & Development Assistants.
• Supports a positive proactive innovative professional and customer first culture in the department.
• Coordinates departmental research of files in relation to Environmental Site Assessment information requests.
• Performs the duties of an Information Management Contact for the department.
• Adheres to applicable responsibilities and accountabilities as outlined in the Sturgeon County Health and Safety Management System.
• Completes special projects as required.
• Acts as witness for subdivision endorsements.

KNOWLEDGE EDUCATION QUALIFICATIONS SKILLS ABILITIES AND EXPERIENCE
The following are required in this position:

• Post-secondary training or certificate in Office Administration.
• A clear Police Information Criminal Record Check is required.
• Minimum of 2 years of relevant experience in a clerical role or equivalent within a professional office setting if no formal training or certification in an equivalent Office Administration program.
• Ability to read follow and understand processes procedures and policies to perform work in accordance with expectations.
• Ability to apply a forward-thinking approach while working to ensure that processes are efficient and operating as intended.
• Strong organizational and time management skills with the ability to work independently or in a multidisciplinary or team environment understanding how to prioritize and complete high volumes of competing work with a high degree of accuracy without additional support review and proofreading.
• Demonstrated ability to apply critical thinking analytical thinking ethical judgement discretion professionalism and diplomacy.
• Flexibility to adapt to a demanding environment and maintain customer service standards and conflict resolution skills with the ability to actively listen and communicate inclusively and respectfully and to manage and resolve confrontational situations effectively.
• Able to handle confidential and sensitive information according to the Freedom of Information and Protection of Privacy Act and corporate guidelines.
• Proven ability to effectively communicate in writing or verbally in a clear objective logical and sensible manner.
• Ability to maintain confidentiality when dealing with sensitive situations and/or information.
• Proficiency when using all Microsoft Office Programs (Excel Word and PowerPoint etc.) and Adobe Acrobat suite applications.
• Ability to adapt to using multiple productivity applications such as E-Site Content Manager GIS or any other future database input and output applications.