Enter a job title or keyword
Pega L3 Support (Backfill) PP & KYC
Job Location:
Monthly Salary:
Experience Required:
Posted:
3 June 2026 (30+ days ago)
Posted:
Application Deadline:
31 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Key Responsibilities Own end-to-end resolution of L3 incidents via ServiceNow including RCA and closure within SLA Perform deep technical analysis across Pega Spring Boot services integrations and database layers Utilize: o Splunk for log analysis correlation and triage o Dynatrace/DataDog for performance analysis and dependency mapping Support and monitor: o Batch jobs schedulers queue processors listeners and application health Raise track and manage defects in JIRA / JTFM including: o Detailed RCA documentation o Mapping production issues to backlog items o Driving fixes to closure with Dev teams Participate in daily defect triage calls and ensure alignment between production issues and JTFM tracking Execute and validate standard emergency and release-related changes Collaborate with L2 Dev Infra and vendor teams for incident triage escalation and resolution Maintain runbooks KT artifacts and audit-compliant documentation Identify proactive monitoring gaps alert tuning and automation opportunities Mandatory Skills & Experience Strong Pega Platform experience (CSA/PCSA or equivalent) o Tracing clipboard rules debugging job schedulers queues Solid Java / Spring Boot troubleshooting (APIs microservices) Hands-on experience with: o Dynatrace (RCA dashboards alerting) o Splunk (log queries analysis dashboards) Experience in L3 Production Support Model Strong working knowledge of: o ServiceNow (Incident / Problem / Change) o JIRA / JTFM defect management lifecycle Experience in RCA-driven issue resolution and MTTR management |
Required Skills:
Sailpoint
