Patient Care Navigator

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

About the Role

The Patient Care Navigator is a healthcare professional responsible for coordinating patient access to specialty therapies within a virtual clinic-based patient support program (PSP). Acting as a central liaison between patients physicians insurers and internal teams you will support therapy access reimbursement navigation and ongoing case management.

This role requires strong clinical knowledge and the ability to independently manage complex patient cases ensuring timely seamless access to biologic and specialty therapies.

What Youll Do:

• Coordinate patient access to specialty medications including biologics and biosimilars.
• Manage referrals and ensure complete accurate documentation for reimbursement submissions.
• Partner with insurers and PSP teams to support prior authorization special authorization and funding approvals.
• Provide education to patients and healthcare providers on therapy options disease states and treatment pathways.
• Support physicians with reimbursement processes and therapy eligibility criteria.
• Track patient cases within PSP systems to ensure alignment with KPIs and service-level expectations.
• Coordinate treatment scheduling and collaborate with clinics and pharmacies to align therapy delivery.
• Monitor patient progress therapy adherence and therapy disruptions.
• Report adverse events in accordance with SOPs and regulatory requirements.
• Collaborate cross-functionally with internal teams including reimbursement operations and clinical stakeholders.
• Identify opportunities to improve patient experience and program efficiency.

Basic Requirements:

• Bachelors degree in Nursing Pharmacy or related healthcare field (or equivalent combination of education and experience).
• 4 years of relevant professional experience in healthcare patient services or clinical program support.
• Experience supporting patient access reimbursement or patient support programs (PSPs).
• Strong understanding of public and private payer systems in Canada.

Preferred Skills / Experience:

• Experience with biologic or specialty therapies (e.g. oncology immunology).
• Knowledge of prior authorization reimbursement pathways and appeals processes.
• Background in case management infusion clinics or specialty pharmacy.
• Bilingual (English/French) is an asset.
• Experience using PSP systems CRM tools or healthcare platforms.
• Strong clinical assessment problem-solving and stakeholder management skills.
• Ability to work independently in a fast-paced remote environment.

Work Environment & Travel

• Fully remote role (Canada-wide).
• Occasional travel may be required for training or team meetings (minimal and infrequent).

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

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